2021 Front Office Agent

2 weeks ago

San Fernando, Central Luzon, Philippines Hilton Philippines Full time

Opportunity Expired

A Front Office Agent welcomes guests, assists with arrival and departure procedures, offers current information to guests as requested, and manages incoming requests from the hotel communications systems (telephone, email, etc.).

As a Front Office Agent, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and offering Guest assistance as required. A Front Office Agent will complete the following tasks:

  • Welcome and fulfill the check-in process for Guests and group arrivals
  • Complete the check-out process for departing guests using the hotel systems
  • Manage, effectively and efficiently, Guest requests, inquiries, and complaints
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Maximize sales revenues through up-selling and marketing programs
  • Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems

What are we looking for?

Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Computer-literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.

#J-18808-Ljbffr

  • Front Office Agent

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Worldwide, Inc. Full time

    Job Description - Front Office Agent (HOT0AGGN) Job Description Front Office Agent ( Job Number: HOT0AGGN ) Work Locations Work Locations : Hilton Clark Sun Valley Resort Clark Economic Zone Pampanga 2023 Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight....

  • Front Office Agent

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • Front Office Agent

    4 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • 2021 Executive Floor Agent

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Philippines Full time

    Opportunity Expired An Executive Lounge Agent comforts executive guests throughout their stay at the hotel by responding efficiently to their inquiries and advising them of the amenities and benefits offered by the hotel. An Executive Lounge Agent, you will comfort executive guests throughout their stay at the hotel by responding efficiently to their...

  • Front Desk Associate

    2 weeks ago

    San Fernando, Central Luzon, Philippines KMC Solutions Full time

    FRONT DESK MANAGEMENT:Providing support at the reception/front desk through:Answering and dispersing calls and inquiriesWelcoming/ receiving applicants, visitors, and clients of the Company.Responding/addressing tenant concerns and walk-in inquiriesHandling daily incoming and outgoing mailReceiving, distributing, and filing incoming letters, billings,...

  • Clark | Operations Supervisor

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Clark | Operations Supervisor - Search Engine Advertising Thursday, April 4, 2024 We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver...

  • Clark | Real Time Analyst for Project Diamond

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Clark | Real Time Analyst for Project Diamond Thursday, April 4, 2024 We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions...

  • Clark | Operations Supervisor

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Teleperformance Clark

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Teleperformance Clark | Quality (Sales) Coach - Digital App Store Account Thursday, March 21, 2024 We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we...

  • Duty Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • Duty Manager

    4 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...

  • administrative assistant

    2 weeks ago

    San Fernando, Central Luzon, Philippines O.B. Montessori Center Full time

    Candidates must possess a Bachelor's Degree in:Business AdministrationOffice Administration Operations ManagementCommunication ArtsMarketing ManagementFront Office ManagementPsychologyHuman Resource ManagementHospitality and Tourism ManagementHotel and Restaurant Management Job Knowledge and Skills:Strong organizational and time management skillsMeticulous...

  • Clark | Operations Supervisor

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Clark | Operations Supervisor - Digital App Store Account We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness...

  • Clark | Training Supervisor

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Clark | Training Supervisor - Digital App Store Account Friday, May 24, 2024 We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible...

  • Clark | Workforce Scheduling Analyst

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Monday, February 5, 2024 We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in...

  • Clark | Forecasting

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    Clark | Forecasting & Planning Analyst - WFMWe design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique...

  • Receptionist/Administrative Assistant

    2 days ago

    San Fernando, Central Luzon, Philippines Asian Sourcing Link Phils., Inc. Full time

    You will be responsible for managing the front desk operations, handling administrative tasks, and maintaining accurate records of employee attendance and work hours. This role requires excellent organizational skills, a friendly demeanor, and attention to detail.Key ResponsibilitiesReception Duties:Greet and welcome employees and visitors in a professional...

  • Broker Coordinator

    2 weeks ago

    San Fernando, Central Luzon, Philippines Circa Logica Group Full time

    Work Setup: Office BasedWork Category: Full TimeWork Schedule: Monday - Friday, 8 am - 6 pmJob Qualifications:Graduate of BS Real Estate ManagementMust be a Licensed BrokerAt least 1 year of work experienceResponsibilities:Assists with the preparation of logistics for project briefing, training, and site orientation to newly accredited brokers and their...

  • Clark | Workforce Manager

    2 weeks ago

    San Fernando, Central Luzon, Philippines Majorel Full time

    We design, build and deliver end-to-end CX for many of the world's most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for...

  • Executive Housekeeper

    2 weeks ago

    San Fernando, Central Luzon, Philippines Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team...