Sr. Manager Training and Quality| Davao Site

2 weeks ago


Davao City, Davao, Philippines Concentrix Full time
Sr. Manager Training and Quality_ Davao Site (A)

The Training and Quality Senior Manager (TQSM) aims to ensure that the service the company provide is fit for its purpose and meets client expectations. A corporate quality manager co-ordinates the activities required to meet this aim.

The TQSM establishes and monitors on how the Training and Quality management system is performing and publishes data and reports regarding company performance against set indicators.

TQSM liaise with managers and staff throughout the organization to ensure that the Training & Quality system is functioning properly. Where appropriate, the TQSM advises on changes and their implementation and provides training, tools and techniques to enable others to achieve quality.

Duties and Responsibilities


• Responsible for ensuring that quality management system is established, implemented and maintained in accordance with the requirement of the International Standard (ISO 9001:2008);


• Reports on performance of the quality management system to management for review and corrective action, including needs for improvement;


• Promotes the awareness of customer requirements and expectations throughout the company;


• Responsible for the overall coordination, implementation and administration of the quality management system;


• Liaises with external parties on matters relating to the training & quality management system;


• Coordinates with other section to ensure the effective implementation of the quality management system;


• Ensures that quality surveillance audits are carried out regularly as specified in the quality manual


• Convenes management review at regular interval and to continually review and improve the quality management system;


• Identifies and implements six sigma projects for process improvements;


• Aligns the project output with the COE Financial Targets and Client/Customer Satisfaction;


• Strengthen Quality Management processes to improve Process Performance through various Quality Tools;


• Liaises with process heads to identify opportunity areas and prepare and implement improvement roadmap;


• Ensures smooth and closed loop implementation of practices for internal and external audits;


• Ensures Quality (internal and external) Targets are met; and


• Innovate and re-engineer processes when needed.

Your application will include the following questions:

What's your expected monthly basic salary?

Have you worked in a role which requires a sound understanding of ISO 9001?

Do you have customer service experience?

How much notice are you required to give your current employer?

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. #ConcentrixPH #GameChangingCareer

Don't provide your bank or credit card details when applying for jobs.

#J-18808-Ljbffr

  • Davao City, Davao, Philippines VCC Link, Inc. Full time

    Company: VCC Link, IncCompany Description:VCC Link is a headhunting firm that has been in the business since 2004. We provide recruitment service to our clients from BPO, Shared service and IT industryContract Type:Full Time Experience Required: 2 years Education Level:Senior High School Gender: Any Number of vacancies: 7 Job Description Job Description...


  • Davao City, Davao, Philippines VCC Link, Inc. Full time

    Minimum Requirements: Tenure Trainer in BPO with minimal experience in Quality. Excelelnt Proficient or Familiar of reporting and Quality models Knowledgeable of Training Needs Analysis and ADDIE modelStart Date: July 22Salary: 28k - 35kSite: Davao Finance Center | Hybrid set-up


  • Davao City, Davao, Philippines VCC Link, Inc. Full time

    Minimum Requirements:Tenure Trainer in BPO with minimal experience in Quality.Excelelnt Proficient or Familiar of reporting and Quality modelsKnowledgeable of Training Needs Analysis and ADDIE modelStart Date: July 22Salary: 28k - 35kSite: Davao Finance Center | Hybrid set-up

  • Sr Quality Evaluator

    2 months ago


    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Sr Quality EvaluatorJob DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to...


  • Davao City, Davao, Philippines Focusinc Group Corp Full time

    This position leads and oversees the operations training team across all sites. The primary responsibility is to ensure the development, design, and implementation of required training programs for agents/Pros based on the Client's requirements in a timely and efficient manner. The position is responsible for accomplishing the training objectives and...

  • Sr Quality Evaluator

    4 weeks ago


    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Sr Quality EvaluatorJob DescriptionThe Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output...

  • Sr Quality Evaluator

    2 months ago


    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Sr Quality EvaluatorJob DescriptionThe Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Ace Your Job Interviews and Assessments Join Our FREE Short-Course for Aspiring Call Center Agents Looking to excel in call center job interviews and assessments? Look no furtherOur one-week training program is tailored to equip you with the skills you need to succeed.What to Expect: Tailor-Fitted Courses for Job Interviews and Assessments Fun and...


  • Davao City, Davao, Philippines Optum Full time

    Urgent hiring at Optum for Sr. Operations manager in DavaoSets team direction, resolves problems and provides guidance to members of own team.May oversee work activities of other supervisors and Operations manager. Adapts departmental plans and priorities to address business and operational challenges.Influences or provides input to forecasting and planning...

  • WFM Sr. Manager

    2 weeks ago


    Davao City, Davao, Philippines Concentrix Philippines Full time

    Job Summary:The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy and achievement of...

  • hr manager

    2 weeks ago


    Davao City, Davao, Philippines United Davao Specialists Hospital And Medical Center Inc. Full time

    United Davao Specialists Hospital and Medical Center Inc. Management - Internal (Human Resources & Recruitment) You may visit us and directly submit your resumé to our Human Resource Department Office, 8th Floor, UniDav Hospital, Km. 4 Gen. Douglas MacArthur Highway, Brgy. Ma-a, Talomo, Davao City (in-front of DCWD Matina).Qualifications:• Bachelor's...

  • Marketing Specialist

    2 weeks ago


    Davao City, Davao, Philippines Worldconnect Consultancy Davao Full time

    Company Information Worldconnect Consultancy DavaoDoor 2B, Pentapoint BuildingKm 5, Buhangin, between Jollibee and Penongs Buhangin, just above the Mercury DrugstoreDavao City, Davao del Sur8000Website: WorldConnect Consultancy Services, Inc. is a duly licensed immigration and international education consultancy firm operating mainly in the Philippines.With...

  • QAQC (Davao)

    2 weeks ago


    Davao City, Davao, Philippines Crimson Group Inc. Full time

    Duties and Responsibilities: Determine and performs inspections on all procedures and oversees testing methods of materials to maintain high standards in quality Collates the Material Data specs and organizes samples for review of Senior QAQC prior to submission of client Assists Senior QAQC for review of material qualities to ensure compliance to project...


  • Davao City, Davao, Philippines Guill-Bern Corporation Full time

    Graduate with a Bachelor's degree in Chemistry, Chemical Engineering, Pharmacy, Food Technology, or any related science course.Possesses experience in handling laboratory equipment, particularly chromatography and spectrometer equipment.With at least 2 years of sales experience in Industrial sales laboratory equipmentProficient in MS Office applications such...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Welcome to our FREE Short-Course for Aspiring Call Center Agents!If you are eager to shine in call center job interviews and assessments, your search ends here. Our specially designed one-week training program is all set to provide you with the necessary skills for success.Why Choose Us? Tailor-Fitted Courses for Job Interviews and Assessments Enjoyable and...


  • Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Urgently HiringWe are in need of Customer Service Representative for Work on Site in Davao CityQualifications:> At least HS/SHS graduate> Excellent communication skills> Must be fully vaccinated> Willing to start Asap> earn as much as Php14K-18K monthly Salary. APPLY NOW and let TORCH be your light to success

  • Team Lead

    2 weeks ago


    Davao City, Davao, Philippines Cloudstaff Full time

    Philippines - All, CS Everywhere - Davao14 days ago Login to View Salary Years of experience 5-10 years Shift(s) Night Shift Job request ID JR-13287 Team Lead (WFO-Davao)Philippines - All, CS Everywhere - Davao14 days ago Salary Login to View Salary Years of experience 5-10 years Shift(s) Night Shift Job request ID JR-13287 Job Description WORK FROM...

  • Amazon Davao

    2 weeks ago


    Davao City, Davao, Philippines Lexie Staffing and Business Consulting Full time

    Hiring needo We're looking to hire for a total of 200 new hires for our Davao expansion this February-Aprilo All new hire classes will be for Full-Time/Permanent Customer Service Associate role 100% Remote/WFH Equipment will be provided Open only to candidates who are residing within Davao City Must have an internet connection with a minimum of 50Mbps...

  • HR Senior Team Leader

    2 weeks ago


    Davao City, Davao, Philippines OP360 Davao Full time

    The position is responsible for implementing the different facets of human resources management such as General Labor Standard (GLS), Retention, Compensation and Benefits, and Administration. The position is responsible for reviewing the HR processes of OP360 to align implementations of people practices based on Senior Vice-president Global of HR's...


  • Davao City, Davao, Philippines Monroe Consulting Group Full time

    QA Manager (Manufacturing)Monroe Consulting Group Philippines, an executive recruitment firm, is representing a client that produces 100% certified organic, all-natural, non-GMO organic products. They are actively looking for a QA Manager who has 3 to 5 years of relevant experience, ideally with an extensive background in a food manufacturing setting. The...