Senior/Transition Manager

2 weeks ago

Taguig, National Capital Region, Philippines Infosys BPM Full time

Collections (Call Centre & Customer Service)

Are you ready to make an impact? We are hiring for a Senior/Transition Manager based in our BGC, Taguig facility.

Join Infosys BPM Philippines and jumpstart your career

Key Responsibilities:

  • Strategy - Planning & Formulation: Provide inputs for customized client transition plans under their purview.
  • Transition Financial Management: Control an engagement transition budget allocated, ensuring all activities defined in the project plan are done within the approved limits.
  • Foster Transition Innovation & Excellence: Focus on continuous process improvement by identifying areas and participate in team and organization wide initiatives.
  • Talent Management (People Mgmt.): Creates career development & succession planning and mentors key personnel in the practice.
  • Transition Planning: Create a comprehensive plan covering timeline, resource allocation and budget; for respective transition project.
  • Contract Management: Facilitate and drive the closure of all contractual documents related to transition.
  • Resource Planning & Allocation: Facilitate short listing and selection of the most suitable transition resources.
  • Reporting & MIS: Generate periodic reports and MIS for circulation to respective transition vertical heads.

Qualifications:

  • Minimum of 5-10 years experience in end-to-end transition
  • Good grasp of Project Management to deliver successful end-to-end transitions/projects.
  • Strong team player with service-oriented attitude and customer focus. Excellent Stakeholder Management - must be confident and comfortable dealing with middle to top management.
  • Self-starter, and can drive closure of activities even with minimum level of support.
  • Organized and has keen attention to details. Excellent communication and presentation skills. Must be comfortable with changing requirements and priorities.
  • On-site work set-up. Must be able to work well in a high-pressure environment. Must be flexible and willing to work in varying shifts, night shift included. Experience must be results and service-oriented, and ability to move forward without complete information.

Why Infosys BPM Philippines?

  • Quarterly Performance Bonus
  • 24 Leaves annually
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
  • Outstanding career development opportunities and fast track career progression
  • Enjoy a fair work-life balance.
  • Learning and Development Trainings
  • We value Inclusion and Diversity
  • Great Place to Work - Certified
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Transition Manager?

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you'll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

Infosys BPM Philippines, one of the delivery centers of Infosys BPM, began operations in the Philippines in 2007 and has grown to become a next-generation business process management company providing end-to-end outsourcing services for our clients across the globe. The company employs over 3,800 #KaInfoscion in the country and operates in four business sites located across Muntinlupa, Taguig, and Clark, Pampanga.

Our portfolio of services includes Legal Process Management; Human Resource Operations; Technology; Sourcing and Procurement; Sales and Fulfillment; Finance and Accounting; Service Desk; and Customer Service, across industries like CPG and logistics; healthcare and insurance; financial services; retail and life sciences; manufacturing; utilities; energy; and communication services.

We are proud of our Centers of Excellence in Finance and Accounting; Customer Service; and Service Desk. Being one of the high-performing delivery centers of Infosys BPM, we continue to be the destination of choice for voice-based, front-office, and back-office operations. With the implementation of transformational projects, you'll be hard-pressed to find an organization as passionate and dedicated as Infosys BPM Philippines.

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on age, race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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