Logistics Account

2 weeks ago


Paranaque City, Calabarzon, Philippines IBEX Global Solutions Full time
Logistics Account | Customer Service Representative | Apply Now

IBEX Parañaque is waiting for you Apply onsite for faster processing at our recruitment hub. We have prepared free snacks for all our walk-in applicants. What are you waiting for?

The ibex-clusives:

  • Extensive HMO coverage for you and your dependents
  • Non-Taxable Allowance on top of your Basic Salary
  • Excellent Program Incentives based on performance
  • Group Life Insurance

Job Responsibilities:

  • Assist customers who want to pick-up/track and hold their packages
  • Assist customers about their missing/misdelivered package(s)
  • Assist customers who want to locate their package(s)
  • Support and offer delivery notification and online services
  • Probe and discover the needs of the customer and recommend the appropriate service using features and benefits
  • Adhere to IBEX Customer Service (Order Tracking) Global Philippines company policies and work standards

Qualifications:

  • MUST have at least 6 month continuous international BPO experience
  • For no call center experience, Candidate must be at least 2 years college (without back subjects) in any field
  • With good to excellent english communication skills (speaking and listening)
  • Background in handling a multitasking account is highly desired
  • Willing to work on a flexible shift schedule

Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Capitalizing on Our Core Strengths

Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.

At IBEX Global our mission is to build the industry's most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world's leading organizations.

We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:

INTEGRITY

Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.

RESPECT

Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.

TRANSPARENCY

Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.

EXCELLENCE

Strive for excellence in all that we do. Take great pride in your work as each employee's contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.

Solutions for Global Business Needs

Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.

Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 7000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Capitalizing on Our Core Strengths

Our singular focus is providing reliable, consistent, predictable performance. Our outstanding employees manage worldwide customer relationships on behalf of our business partners and deliver these customer experiences with a combination of passion, world class training and leading-edge technology. We stand by core organizational values that have helped us deliver our value proposition to global companies for over 10 years.

At IBEX Global our mission is to build the industry's most dynamic team of customer service and marketing associates and deliver cost-effective, high-impact customer management strategies to the world's leading organizations.

We believe that we will successfully execute our mission by capitalizing on our core strengths and adhering to key organizational initiatives:

INTEGRITY

Our integrity ensures our credibility. Honor your commitments and take ownership of your actions. Our words and deeds are truthful and reliable.

RESPECT

Treat others the way we want to be treated and create a culture of mutual appreciation, regard and value. Act towards others with dignity and help one another succeed.

TRANSPARENCY

Clear, candid and open communication must drive all interactions. Transparency makes our actions understood, creates reliability and fosters collaboration. We maintain and encourage straightforward dialogue with our employees, clients and stakeholders.

EXCELLENCE

Strive for excellence in all that we do. Take great pride in your work as each employee's contribution is vital towards delivering exceptional customer service to our clients. Provide this extraordinary experience and reward superior performance.

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