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Customer Service Representative
2 weeks ago
Position:
Customer Service RepresentativeNumber of hours: 40 hours/week
Time Zone:
New York TimeRequirements:Familiarity with Asana, Zapier, Pipedrive, Airtable, and Slack is highly advantageousProven work experience as a Customer Service Representative or relevant role is requiredDemonstrate tech savviness with a robust understanding of software tools and platforms pertinent to the roleProven experience in a support role, with a strong ability to handle both internal and external communicationsExcellent problem-solving skills; ability to address and resolve issues swiftlyStrong organizational skills and the ability to multitask effectivelyOutstanding communication abilities, with proficiency in writing and speaking in EnglishKnows how to craft responses and do meaningful conversationsThe ability to take initiative and work independently as well as seek directionTasks required:
Inbox Management:
Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly
Issue Escalation:
Serve as a liaison between clients and technical support teams by escalating complex issues to the appropriate technical staff
Internal Routing:
Direct clients to the appropriate departments within the company to ensure they receive timely and accurate assistance
Agreement Creation:
Draft and manage agreements with clients, ensuring all documents are accurate and complete
Live Support:
Actively respond to live chat inquiries and answer phone calls to assist clients with their immediate needs
Communication Facilitation:
Help coordinate and communicate project updates from our team to clients to keep them informed of progress
Access Provisioning:
Provide team members with access to client assets such as Asana, Harvest, 1Password, and Slack channels to facilitate smooth project executionOther ad hoc tasks that would be assigned
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