IT Support Engineer

2 weeks ago


Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time
Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth. Your Role You will be responsible for providing second level support to users from all over the world. You will be working in close collaboration with your team members to provide technical assistance and troubleshoot and resolve user problems. This is an opportunity to grow your technical skill-set in a supportive learning environment while working closely with international users from every facet of the business. Your Responsibilities
  • Identify and break down reported and pro-actively found incidents using structured incident resolution approaches.
  • Evaluate, diagnose, research, analyze and provide solutions to issues encountered
  • Escalating incidents and requests to the next level of support (3rd Level Support), in accordance with a defined escalation policy
  • Active ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution
  • Contributing to extending of knowledge base to ensure Know-How transfer to and within the application support
  • teamMaintaining effective working relationships with other support teams, IT departments, Business and external service providers
  • Follow standard processes and procedures
  • Ensuring compliance to Service Level Requirements
Your Skills and Experiences
  • Professional education or degree in IT, or equivalent work experience
  • Intermediate to advanced knowledge level of SQL and related databases
  • Technical support or IT experience is strongly desired
  • Stack trace and application log reading/analyzing expertise in ELK Stack
  • Basic knowledge of Perl or a strong desire to learn
  • Strong English language skills, both written and verbal, sufficient enough to interact with different countries and cultures
  • Good analytical, troubleshooting and problem solving competencies
  • Experience in logistics- or transport business is an advantage
Good Reasons to Join We are looking for individuals with a proven track record in developing customer solutions, who are action orientated and resourceful to join our dynamic warehousing and transportation environments. In return, you will gain access to professional development opportunities and international exposure in team-based surroundings. To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....


  • Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....

  • Senior Java Engineer

    2 weeks ago


    Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....


  • Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....


  • Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....


  • Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Application Support Engineer Primary Skill - Microsoft Windows Server Administration Job Details:Location: Cebu Job Family: Application/Cloud Support Time type: Full time Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support...


  • Cebu City, Central Visayas, Philippines Azeus Systems Limited Full time

    The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:Deploy, maintain, and support Azeus software and services, both On Cloud and On PremiseSetup and maintain project hardware and software base on established procedures and specificationsMaintain technical documents and...

  • Senior Web Developer

    2 weeks ago


    Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Maximizing the potential of our employees and our clients is rewarding. We deliver game changing web and mobile apps while fostering a healthy and balanced work lifestyle. You'll collaborate alongside like-minded, passionate self-starters. We strive to achieve the results we commit to while encouraging open communications and team-oriented problem solving....


  • Cebu City, Central Visayas, Philippines Axcient Full time

    Join a team dedicated to a big idea:Curing Data Loss.Organizations that lose their data often go out of business. Axcient is focused on preventing losses by defeating ransomware attacks, protecting sensitive data, and keeping business operations humming even in the face of disaster.Axcient's team is global team and represents the very best of our...

  • Support Engineer

    2 weeks ago


    Cebu City, Central Visayas, Philippines Getfilecloud Full time

    FileCloud is looking for an enthusiastic and experienced Support Engineerbased in Philippines or India to join our team. In this role you will diagnose, troubleshoot, and resolve customer issues in a timely manner. This role is fully remote and will require working remotely with other team members.About FileCloudFileCloud is the fastest-growing Enterprise...


  • Cebu City, Central Visayas, Philippines Supporting Enterprises Full time

    Engineering - Software (Information & Communication Technology) The Technical Support Engineers are first responders to tickets from customers and they help troubleshoot, install, update content, onboard customers, etc., or escalate concerns to a different department.Duties and Responsibilities:Provide above-and-beyond service to Yotpo's customers,...


  • Cebu City, Central Visayas, Philippines BSA Solutions Inc Full time

    ABOUT USBSA Solutions offers talent outsourcing services to small and medium-sized businesses. We provide access to highly skilled professionals, enabling global businesses to build their dream teams in the Philippines and Malaysia. Our vision is to create a community of successful companies where talented individuals can meet and collaborate. We encourage...

  • API Support Engineer

    2 weeks ago


    Cebu City, Central Visayas, Philippines Guesty Full time

    Networks & Systems Administration (Information & Communication Technology) Full time Add expected salary to your profile for insights Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growthGuesty Highlights:Competitive, above-industry salary packageGovernment Mandated benefitsHMO package with 1 free...


  • Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    About the job Tier 1 Support Engineer for EcommerceOur US Partner Client is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through their unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms they allow modern merchants and...

  • Sales Support

    2 weeks ago


    Cebu City, Central Visayas, Philippines VPS Steel Structure, OPC Full time

    At least 1 year' experience in a working environment(Engineering/Technical Preferred)➢ University degree in Engineering (Civil Engineering)➢ Ability to develop and brief presentation material to senior leadership& the customer on analysis results and recommendationsWorking experience/knowledge of AutoCAD applicationsFresh Graduates are welcome to...


  • Cebu City, Central Visayas, Philippines Hornetsecurity Full time

    Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for a dedicated Technical Support Engineer (m/f/d) to join our team and help us safeguard businesses...


  • Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

    Our US Partner Client is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through their unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms they allow modern merchants and brands to fulfill demand anywhere with superior...


  • Cebu City, Central Visayas, Philippines Teradyne Philippines, Ltd. - Cebu Full time

    The Technical Support Representative is the primary interface for customers contacting the center for hardware and software support and complaints. He/She is responsible in synthesizing both internal and external feedback and turns it into actionable items, leads the corrective actions, supports teams, and projects that will deliver solutions and issues for...


  • Cebu City, Central Visayas, Philippines IT Accelerate Full time

    Dedicated nearshore staffing and software developmentOne global team —many software talents. ITAccelerate connects world-class IT staffing teams from the Philippines with U.S. enterprises of all sizes. We help companies increase capacity and broaden the range of skill sets to improve software delivery. Our collaborative, hybrid approach to agile software...