Customer Service Specialist
2 weeks ago
A Customer Service Specialist is responsible for receiving client inquiries, requests and suggestions regarding our company's services/products. This position works in close coordination with the Sales and Operations departments.
- Creates and maintains a master file of customer issues (i.e. request for repair, complaints, etc.) with specifics on the client making the request, date the request was received, nature of request/complaint, and other important details.
- Immediately communicates the customer's complaints to the team/s or team member/s concerned (including but not limited to Ops Team, Sales Team, AEs, etc.)
- Ensures that customer issues are resolved by the concerned team/s or team members within a predefined or pre-agreed period that is committed by the team or team member concerned
- Promptly and regularly updates the trackers based on a pre agreed schedule with the Immediate Head.
- Suggests innovations to the processes through actual experience gained on the job.
- He/she may be assigned to a different yard/office if/when the need arises.
QUALIFICATIONS
- A graduate of any 4 year related course.
- With at least >1 work related experience
- Good oral and written communication skills; comfortable speaking with clients
- Organized and detail oriented
- Goal Oriented
Job Types: Full-time, Permanent
Pay: From Php22,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Required)
Experience:
- Customer Service Representative: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
Willingness to travel:
- 100% (Required)
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