Customer Service Specialist

2 weeks ago


Paranaque City, Calabarzon, Philippines Delbros Co., Inc. Full time

A Customer Service Specialist is responsible for receiving client inquiries, requests and suggestions regarding our company's services/products. This position works in close coordination with the Sales and Operations departments.

  • Creates and maintains a master file of customer issues (i.e. request for repair, complaints, etc.) with specifics on the client making the request, date the request was received, nature of request/complaint, and other important details.
  • Immediately communicates the customer's complaints to the team/s or team member/s concerned (including but not limited to Ops Team, Sales Team, AEs, etc.)
  • Ensures that customer issues are resolved by the concerned team/s or team members within a predefined or pre-agreed period that is committed by the team or team member concerned
  • Promptly and regularly updates the trackers based on a pre agreed schedule with the Immediate Head.
  • Suggests innovations to the processes through actual experience gained on the job.
  • He/she may be assigned to a different yard/office if/when the need arises.

QUALIFICATIONS

  • A graduate of any 4 year related course.
  • With at least >1 work related experience
  • Good oral and written communication skills; comfortable speaking with clients
  • Organized and detail oriented
  • Goal Oriented

Job Types: Full-time, Permanent

Pay: From Php22,000.00 per month

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

Ability to commute/relocate:

  • Parañaque City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service Representative: 1 year (Required)
  • Customer service: 1 year (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

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