Systems & IT Support
2 weeks ago
Cebu City, Philippines | Posted on 12/29/2023
We are seeking a motivated and proactive Systems & IT Support Analyst to join our team. You will be responsible for providing IT technical support to 100+ users nationally through telephone, email, and face-to-face in a fast-paced environment, working within a collaborative Service Desk Team to provide proactive rather than reactive outcomes for our team to consistently provide a high standard of IT support to ensure all helpdesk requests are responded to within agreed timeframes.
You will also have the opportunity to work with cutting edge and innovative tools in a rapidly changing proptech business.
Responsibilities -
Deploy new systems and contribute to IT projects as required
Audit our systems and identify gaps, recommend and implement solutions
Provide day to day IT and systems support & solutions for a team of 50 people using Helpdesk tools
Set up and manage IT software and user accounts for new starters, including remote setup for team members in AU, IN, PH, Fiji
Maintain a telephony system (RingCentral), a rostering platform (Acuity)
Manage day-to-day operation and maintenance of Sales, Marketing, Systems, IT tools within Zoho One Business Suite.
Manage IT assets, including asset registers, storage and repairs
Work with open APIs to create integrations for 3rd party tools and St Trinity tech stack
Support ongoing technical training programs for St Trinity staff
Ensure appropriate documentation is created and maintained regarding services and systems
Completion or near completion of Diploma/Degree in Computer/IT Discipline
Strong technical knowledge in Microsoft Windows 11 OS, Microsoft Office Suite, Google Workspace
Working knowledge in Office 365 Tools such as Sharepoint Online, MS Teams, Planner, OneDrive for Business
Strong diagnostic skills and an analytical approach
Strong communication skills, with ability to liaise with stakeholders at all levels
Knowledge/Exposure in CRMs preferably Zoho
- Working knowledge in SQL
- Knowledge in data visualization with Analytics tools such as Power BI, Tableau
- Working knowledge of basic web page development tools such as Unbounce, Wordpress
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