Data Engineer, Managed Services

2 weeks ago

Manila, National Capital Region, Philippines 3Cloud Full time

This Senior Data Engineer position is a member of 3Cloud's Managed Services team. He or she is responsible for ongoing development, support, escalations, and proactive maintenance for our client's Azure Data Platform solution through the Managed Services teams processes, procedures, and tools. As a Data Engineer, you will be a critical part of our core team that is essential to the success of our Managed Services division.

Roles and Responsibilities

  • Support of client's Azure Data platform and Power BI Environment, including response to any escalations while helping to analyze and resolve incidents for customers environment.
  • Consult, develop, and advise on solutions in Microsoft Azure with tools such as Synapse, Data Factory, Databricks, Azure ML, Data Lake, Data Warehouse, and Power BI.
  • Consult, develop, and advise on Power BI, including governance, strategy, report development, performance.
  • Consistently learn, apply, and refine skills around data engineering and data analytics.
  • Proactively mentors junior team members and actively gives feedback on their work and performance.
  • Design and deploy data pipelines, models, and AI-driven solutions for clients in various industries.
  • Understand and work with customers on licensing involving Microsoft data solutions and understand the limits/advantages of each licensing platform.
  • Takes responsibility for the quality of deliverables and solutions.
  • Supports and participates in the estimating of work to be done by self and others.
  • Communicate ticket status information to all associated parties and escalate cases as appropriate.
  • Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via e-mail, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms.
  • Intentionally builds relationships with client teams.
  • Prioritizes work appropriately, asks questions when priorities are unclear, and completes work accordingly.
  • Quickly recognizes when escalation is needed and promptly acts.
  • Create and maintain updated documentation for each client's environment.
  • Promote best practices for clients and internally to enhance and improve organizational processes.
  • Periodically contributes to one or more 3Cloud internal communities.

Qualifications

  • Bachelor's degree in Computer Science, Mathematics, or related field, or equivalent certification and experience.
  • Experience working in a support role and understanding standard support processes (i.e., ITIL)
  • 3+ years working with data and business intelligence solutions on the Microsoft tool stack for Business Intelligence (ADF, SQL DW, Synapse, Databricks, Power BI, etc.), or other vendor Business Intelligence tools (Business Objects, MicroStrategy, Qlik, SAP)
  • Strong verbal and written communication skills
  • A passion for problem solving and learning new technologies.
  • Client relationship skills and experience managing vendors.
  • Ability to work in a fast paced, rapidly changing environment.
  • Strong desire for personal development and learning, including commitment to continuously upgrading your technical skills as the data landscape change.
  • Work remote, but not alone – with a team filled top to bottom with data analytics professionals.

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