Service Associate

2 weeks ago

Makati City, National Capital Region, Philippines RCBC Full time

RCBC Head Offices (Bonifacio Global City and Makati) and RCBC Business Centers (All over the Philippines)

Opportunity Expired

RCBC provides professional growth opportunities to develop a talented base of officers and employees.

The Rizal Commercial Banking Corporation (RCBC) is majority-owned by the Yuchengco Group of Companies (YGC), one of the oldest and largest conglomerates in Southeast Asia covering over 60 businesses. It is among the largest private domestic banks in the country in terms of assets and has a network of over 444 branches and 2,492 ATMs and ATM Go units as of end-March 2022.

Their Retail Banking Group (RBG) played a front-line role in their efforts to minimize business disruptions and reach out to retail customers. As an immediate response, RBG's sales and service support units were reorganized and deployed to help address the banking needs of their customers in their branches. They also conducted virtual training sessions to empower their branch sales personnel to digitally onboard new customers. These efforts led to an increase in their retail banking customer base to 1.6 million in 2020 from 1.5 million, previously.

RCBC's compensation policy is based on the principles of fairness, transparency, and performance-based rewards to encourage employees' long-term commitment to the Bank. They commit to paying their employees' salaries/compensation consistent with job performance and the requirements of the law and one that is competitive with the banking industry to attract and retain the best talents. Remuneration for senior officers varies according to rank, function, and performance.

  • Satisfaction among employees
  • Equity in the workplace
  • Organization's investment in human resources
  • Quality of benefits
  • Protection of employees' well-being
  • Employee engagement and retention
  • Work-life balance
  • Understanding of Bank's mission, vision, and strategies
  • Talent acquisition and development and organization's investment in training, and the degree to which the investment is made across the entire employee base
  • Approach to communicating significant operational changes
  • Negotiations for determining working conditions and terms of employment or for regulating relations between employers and workers
  • Equity in the workplace, elimination of gender bias, and equal opportunity
Company culture

Understanding key risks and essential elements of risk management and the culture of the organization is a critical skill for senior employees. These should be reflected in the development plans for employees. Succession planning processes for key management positions include risk management experience and not only revenue-based accomplishments. Training programs are available for all staff to develop risk management competencies.

About you
  • Graduate of any 4-year business-related course
  • Fresh graduates are welcome to apply
How to apply

To apply for this position, simply click the "Apply" button on this page

Source/s:

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry PathwayDegree or Certificate

Minimum Level of Study

Associate Degree or higher

Study Field

B

Work rights

The opportunity is available to applicants in any of the following categories.

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