Operations Manager

2 weeks ago


Makati City, National Capital Region, Philippines Green Sun Hotel Management Inc Full time

Job Summary

Green Sun Hotel Management, Inc. is looking for an Operations Manager that is responsible for the daily operations of the hotel including but not limited to front desk, housekeeping, F&B Service and Culinary with focus on guest satisfaction, quality control, asset management, manpower and safety. Likewise, supports the sales department product development and brings in sales and business volume. He/She sets strategies to meet all sales goals within the set deadlines and ensure the smooth running of the sales, reservations and events operations.

Key Responsibilities

Operational

  • Responsible on day-to-day basis operations of operations departments. Ensure Standard Operating Procedures (SOP) are continuously met and smoothly carried out. Monitor Guest Satisfaction and ensure feedback and incidents are reviewed and appropriately actioned.
  • Assess the quality of products, facilities and services rendered to customers and clients. Carries out cost-benefit analysis of processes, procedures and systems to improve efficiencies and measures performance via data and metrics.
  • Monitor overhead expenditures. Ensure accountability, proper storage and maintenance of property assets. Manage and oversee supplies, inventory and purchasing of the departments. Assess the quality of goods and services purchased from third parties and also for performance assessment purposes.
  • Ensure the property meets all legal requirements and conforms to local codes and established regulations including administering effective security processes and maintaining legally required health and safety procedures.
  • Execution of the top hotel executive's overall strategy, policies and directions.

Budgeting and Financial Management

  • Formulate and propose the annual revenue target for each business units
  • Consistently monitors the achievement of revenue budget and periodic growth
  • Assess budget proposal from the operations on expenses and capital expenditure
  • Ensure department expenses are within the set and approved budget.
  • Makes necessary recommendations on the adjustment of budget.

Sales and Marketing

  • Collaborate with the sales and marketing team to develop promotional strategies and packages to attract guests and increase revenue.
  • Support sales efforts by ensuring smooth execution of events, conferences, and group bookings.

Administration

  • Ensuring that all department reports and correspondence are accurate and timely submitted. Properly establish work schedules. Likewise, conduct regular meetings with operations team
  • Prepare weekly, monthly, quarterly, and annual reports as required

Staff Management

  • Leading by example.
  • Adhere to the company rules, policies and regulations. Ensure that all employees report for duty punctually wearing the proper office attire/uniform and name badge at all times
  • To assist in the building an efficient team of employees by taking an active interest in their welfare, safety,training and development
  • To ensure that all employees have a complete understanding of, and adhere to the hotel standards policies and procedures
  • To conduct training courses for new employees and regular "refresher" courses for existing employees
  • To conduct employee evaluation reviewing their general performance, discuss existing performance and areas of improvement.

General

  • Proactive in participating departmental meetings and activities
  • To provide courteous and professional service at all times
  • To attend continuous training and development programs of the company
  • To maintain a good working relationship with colleagues and other departments
  • To ensure that the correct standards, policies and procedures are maintained as stated in the Departments Operations manual
  • To obtain complete understanding of and adhere to the company's code of conduct.
  • To perform task/s that may be assigned from time to time.

Qualifications and Skills:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
  • Proven experience in hotel management or a similar role, with a strong understanding of hotel operations.
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams.
  • Strong problem-solving abilities and decision-making skills.
  • Proficiency in budgeting and financial analysis.
  • Exceptional customer service skills and a passion for delivering memorable guest experiences.
  • Familiarity with hotel management software and systems.
  • Flexibility to work long hours, weekends, and holidays as needed.

Job Type: Full-time

Pay: Php58, Php68,000.00 per month

Benefits:

  • Company events

Schedule:

  • 8 hour shift

Supplemental pay types:

  • 13th month salary

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