Operations Manager

2 weeks ago


Makati City, National Capital Region, Philippines Auro Chocolate Full time

JOB SUMMARY

We are looking for a driven, innovative and creative Operations Managers to join the growing Auro team. In this role, you will be responsible for the successful opening and overall management of new Auro Cafe locations with the goal of achieving the highest level of customer satisfaction and quality service while meeting/exceeding financial targets. You will take the lead in translating Auro's values and culture into every facet of the cafe.

DUTIES, RESPONSIBILITIES, and AUTHORITIES

  • Hire, train and manage, supervise, develop, discipline and counsel all food and beverage management team members according to company policies and procedures.
  • Review and evaluate the degree of customer satisfaction to recommend operating and marketing policies whenever a change in demand, customer dissatisfaction, or a change in competitive environment requires such changes.
  • Possesses expertise in reporting and analytical skills to optimize profitability and streamline operations across branches.
  • Oversees the function of all Food and Beverage team members, facilities, sales and costs to ensure maximum profit is achieved.
  • Coordinates with the Chef for the preparation, presentation and service of Food and Beverage products to ensure highest quality at all times.
  • Conducts daily pre-shift meetings with all staff.
  • Maintains a consistent focus on hygiene and cleanliness of all employees and areas in compliance with HACCP standards in coordination with Auro Quality team.
  • Keeps aware of trends, systems, practices and equipment in F&B preparation and service in the hotel and restaurant field.
  • Monitor, analyze, and control all labor and inventory costs. This includes preparing the appropriate reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.
  • Coordinate with Sales and Marketing on the promotion of the cafe and future events and promotions.
  • Operate in a safe and environmentally friendly way to protect guests' and colleagues' health and safety, as well as protect and conserve the environment.

BASIC RELATIONSHIP

  • Report to Managing Directors
  • Work closely with Cafe Team and Auro Support Services
  • 3 to 5 years of professional experience in F&B, with at least 1-2 years in a supervisory/managerial role.
  • Bachelor's Degree in HRM, Culinary, Marketing, Communications, Business, or a related field
  • Highly organized: able to maintain accurate and consistent documents/records
  • Must have excellent presentation and communication skills (both verbal and written), and be extremely guest focused.
  • Possesses expertise in reporting and analytical skills to optimize profitability and streamline operations across branches.
  • Must have attention to detail and ability to multitask
  • Proven leadership skills
  • Experience as part of pre-opening team preferred

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid training

Schedule:

  • 8 hour shift
  • Day shift
  • Rotational shift

Supplemental pay types:

  • 13th month salary

Experience:

  • Restaurant: 4 years (Preferred)

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