Head of Property Management

Full time

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• Represents the company in all dealing with the clients. This includes meeting or phone conversations for inquiries regarding the unit purchase, unit modifications, upgrades and changes, complaints, and other communication with regard to the company.
• Customer Management- Understand the customer's requirements and operating cadence, key milestones and business objective and deliver within those guidelines
• Project Management- Determine critical inputs required to support the customer's business objectives and monitor each to ensure the client's satisfaction
• Issue exploration- As anomalies appear, research and understand what may have caused the anomaly and proactively drive to a conclusion, supported by other subject matter experts
• Documentation- Primary owner for documenting, updating and maintaining all customer records as the customer's requirements change and our process evolve.
• Responsible for designing and implementing improved processes and operational policies
• Recommend changes to services to fulfill customer needs
• Total involvement with training, communication and development of all Customer Service personnel
• Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Staff
• Supervising the daily operations of the customer service department
• Monitor, maintain and enforce all budgets
• Review and approve all warranty department invoices
• Work closely with construction department to ensure smooth property transfers from a sales administration standpoint
• Make every effort to ensure customer satisfaction
• Assess and resolve issues with strong attention to details
• Set up new accounts
• Maintain margin goals and manage pricing for customers
• Interact with existing and potential customers on the phone and email in a professional and enthusiastic manner
• Investigate customer related complaints and work to resolve them as quickly as possible
• Collaborate with multiple departments to propose and implement solutions to challenges and problems that will arise
• Provide accurate reports
• Perform other duties assigned

Qualifications

• Bachelor's Degree in Business Administration or any related field
• Master's Degree in Business Administration is an advantage
• 5-10 years of professional experience working in sales, marketing, or providing customer service support in the construction and real estate industry
• Excellent knowledge of management methods and techniques
• Communicate well both orally and in writing and demonstrate business and financial acumen in daily work
• Working knowledge of customer service software, databases, and tools.
• Ability to think strategically and to lead
• Strong client-facing and communication skills

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Victor Consunji Development Corporation (VCDC) is a medium-sized General Contractor situated in the Philippines. Over the past years since its inception in June 18, 2001, VCDC has emerged as one of the most respected general contracting firms in Metro Manila and various sectors of the country. Founded by Victor B. Consunji, grandson of esteemed contractor David M. Consunji of D.M. Consunji, Incorporated (DMCI), Victor Consunji Development Corporation is built on the platform to continue and improve current construction management systems and techniques. In the highly competitive arena of commercial and institutional construction, Victor Consunji Development Corporation interminably proves its ability to take on various complex projects within timely delivery at the highest levels of quality.

VCDC's growing reputation for excellence, resourcefulness and responsiveness is due to its utilization of state-of-the-art technology and information systems, and a liberal application of personal management. Albeit having a small administrative base, VCDC is efficient in all sense of the word with a reliable set of skilled project managers and workers. VCDC currently obtains one of the highest productivity ratings among companies of equal size.

Likewise, Victor Consunji Development Corporation constantly bridges the tension between image and reality, speculation and realization with its sensibility to pioneer innovative concepts. Among the copious values that this modest contracting firm practices, it is most commendable for its efficient practice of project management without the sacrifice of quality workmanship or inflated costs. To produce a quality-crafted facility, VCDC's experience stems from its close ties to DMCI, one of Philippines' leading contracting firms. With an accomplished management team, board of directors and advisors, VCDC continues to accelerate in the realm of construction while handling projects, manpower and job tasking, equipment and materials management, and supplier negotiations. Mostly based on "hands-on" project management, its strength also lies in its ability to schedule concurrent short and long-term construction activities, and then effectively manage both for timely completion.

WHAT WE DO

•Mixed and Single Use Developments

•Vertical Residential, Commercial, and Industrial Structures

•Finishing and Turnovers

Victor Consunji Development Corporation (VCDC) is a medium-sized General Contractor situated in the Philippines. Over the past years since its inception in June 18, 2001, VCDC has emerged as one of the most respected general contracting firms in Metro Manila and various sectors of the country. Founded by Victor B. Consunji, grandson of esteemed contractor David M. Consunji of D.M. Consunji, Incorporated (DMCI), Victor Consunji Development Corporation is built on the platform to continue and improve current construction management systems and techniques. In the highly competitive arena of commercial and institutional construction, Victor Consunji Development Corporation interminably proves its ability to take on various complex projects within timely delivery at the highest levels of quality.

VCDC's growing reputation for excellence, resourcefulness and responsiveness is due to its utilization of state-of-the-art technology and information systems, and a liberal application of personal management. Albeit having a small administrative base, VCDC is efficient in all sense of the word with a reliable set of skilled project managers and workers. VCDC currently obtains one of the highest productivity ratings among companies of equal size.

Likewise, Victor Consunji Development Corporation constantly bridges the tension between image and reality, speculation and realization with its sensibility to pioneer innovative concepts. Among the copious values that this modest contracting firm practices, it is most commendable for its efficient practice of project management without the sacrifice of quality workmanship or inflated costs. To produce a quality-crafted facility, VCDC's experience stems from its close ties to DMCI, one of Philippines' leading contracting firms. With an accomplished management team, board of directors and advisors, VCDC continues to accelerate in the realm of construction while handling projects, manpower and job tasking, equipment and materials management, and supplier negotiations. Mostly based on "hands-on" project management, its strength also lies in its ability to schedule concurrent short and long-term construction activities, and then effectively manage both for timely completion.

WHAT WE DO

•Mixed and Single Use Developments

•Vertical Residential, Commercial, and Industrial Structures

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