Customer Service Representative

2 weeks ago


Mandaue City, Central Visayas, Philippines Lancesoft Full time

Company: Moder

Hiring for CSR roles, Virtual Assistant and Talent acquisition.

Location: Mandaue City, cebu (Onsite Setup)

Job Description for CSR only.

Job Role & Responsibilities

  • Deliver excellent customer service, responding to a variety of calls and emails from the US mortgage servicing industry
  • Use knowledge obtained in training to locate answers in a knowledge database to respond to customer's mortgage related requests
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Reach personal, team, and contact center performance targets
  • Take ownership of all customer inquiries and proactively follow through to ensure resolution
  • Keep records of customer interactions, process customer accounts, and document appropriately
  • Navigate multiple computer systems and applications, and utilize search tools to provide information to customers
  • Follow communication procedures, guidelines, and policies

Qualifications & Experience

  • College graduates, college undergraduates, or associate degree graduates
  • Must have at least 6-12 months of work experience in BPO industry (BFSI industry a plus)
  • Experience handling voice (inbound or outbound) calls (Banking/Finance industry a plus)
  • Work onsite in Cebu City
  • Excellent attention to detail
  • Strong verbal and written English communication skills
  • Basic computer navigation skills

Benefits

  • Paid Training
  • Competitive Base Pay
  • Miscellaneous Allowance
  • Paid Time Off
  • Paid Holidays
  • HMO Benefits
  • Employee Referral Bonus
  1. Excellent Growth and Advancement Opportunities

Job Role & Responsibilities for Talent Acquisition

Collect and track onboarding documents for all new hires

Assist with screening candidates from Recruiter's pipeline to aid in high volume

Maintain accurate and concise records and reports concerning all phases of the recruitment

process

Work within Application Tracking System (ATS) to move candidates through the process

Provide an exceptional candidate experience throughout their hiring process

Schedule interviews with hiring managers and recruiters as needed

Communicate with candidates via phone and email to provide updates on their hiring process

Assign and Proctor numerical, language and logical reasoning tests

Initiate and track any pre-employment background/screening required

Participate in job fairs and host in-house recruitment events

Act as a consultant to new hires and help them onboard Perform other operational duties as

requested

Provide general support for the TA department and related stakeholders, as necessary


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