Process Engineer

2 weeks ago

Manila, National Capital Region, Philippines SupportNinja Full time

We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

In this strategic role, you will partner with various departments to identify opportunities for optimization, design and implement robust automation solutions, and ensure their seamless integration and maximum impact. You will be instrumental in driving significant efficiency gains, reducing errors, and ultimately elevating our overall operational performance.

What does a day in the life of a Business Analyst (Process Automation or Automation Process) look like?
  • Collaborate with cross-functional departments to analyze existing processes and design automation solutions that enhance efficiency, reduce errors, and improve overall performance
  • Integrate automation solutions with existing systems, machinery, and software applications to ensure seamless and effective operation
  • Develop and implement software programs and scripts to automate manual tasks, ensuring accuracy and reliability in the automation process
  • Conduct thorough testing and validation of automation solutions to identify and address any issues or discrepancies, ensuring optimal performance
  • Monitor and evaluate automated processes regularly, identifying opportunities for continuous improvement and optimization
  • Create comprehensive documentation for implemented automation solutions, including design specifications, test plans, and user manuals
  • Provide training to end-users and support teams on new automation technologies, ensuring smooth adoption and troubleshooting any issues that may arise
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned
What are the required qualifications of a Business Analyst (Process Automation or Automation Process)?
  • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience
  • At least 1 year of experience in process automation, including design, implementation, and optimization
  • Project management skills, with the ability to prioritize tasks, manage multiple projects, and deliver results on time and within budget.
  • Experience with API integration and data extraction techniques is a plus
  • Workflow and process mapping capabilities.
Nice-to-have qualifications:
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration skills
  • Ability to work independently and as part of a team in a fast-paced environment
  • Strong communication skills, both verbal and written
  • Strong programming skills in languages such as Python, Java, or C#
  • Experience with AI and automation tools and platforms (e.g., Robotic Process Automation - RPA, Low-code/No-Code platforms, Bard, GPT)

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Beautiful office space

● Free lunch provided daily

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.


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