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Micro HMO Claims Specialist
2 weeks ago
YOUR ROLE:
Contributes to the management of the department's loss ratio by evaluating simple claims cases and handling detected suspicious or fraudulent cases according to the established claims standards and guidelines of the department and Pioneer Group to ensure that claims settlements are fair for both our customers and Pioneer at all times.Contributes to the efficient delivery of services to customers by meeting SLAs, complying with established standards, guidelines, and procedures, and seeking guidance to improve their efficiency with the end-goal of improving the overall customer experience.
Fulfills the following processes and activities consistently according to agreed-upon quality standards and turn-around time:
a. Claims Management (Reimbursement)
b. Provider Billing Settlement
Resolves simple concerns within their function efficiently and escalates issues as needed to maintain established Service Level Agreements (SLAs).
Provides accurate data or completes assigned reports according to specifications while observing the SLA and the data and document management standards and guidelines. A bit about you:Graduate of bachelor's degree course (Nursing/insurance management related courses)With a year of experience in claims processing and/or administrative tasks is an advantage What we need:Strong communication and people skillsComfortable working in a fast-paced environmentStrong organizational skillsAttention to detailPassion in customer service
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