Customer Support Agent with English and Japanese

2 weeks ago

Manila, National Capital Region, Philippines Amber Full time

About us

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals and we value each member's contributions to our mission of continuous improvement and innovation.

About the role

As a Player Support agent, you will be supporting the players of a Live game, assisting them with queries regarding account settings, gameplay, purchasing , basic troubleshooting, and other miscellaneous game-related question they may have.

Of course, we are not limiting ourselves just to this, as we want to be as close as we can to the community and listen and gather their valuable feedback when they reach out to us.

First and foremost , one of our core values is Culture, and this is reflected in our daily activities.

We value each one of our players and we like to consider ourselves as their trusty friends and be there for them whenever they need us . We are devoted to giving our partners incomparable services by demonstrating exceptional quality, understanding cultural differences, and showing empathy, proactiveness, and resourcefulness.

The Quest:

  • Provide support and answer inquiries for Live Players.
  • Gather relevant data from the players, understand the root cause, and offer personalized solutions.
  • Constantly keeping yourself updated in terms of game/features/design/procedural changes.
  • Be in tune with the project's productivity and quality targets.
  • Carefully check the backlog and report negative trends as soon as possible.
  • Maintain healthy KPI results on a daily/weekly/monthly basis.

The Skills:

  • Native level of fluency in written and spoken Japanese .
  • High level of fluency in written and spoken English.
  • Excellent written and verbal communication skills.
  • At least 1 year of working experience in customer service, player support, or contact center.
  • Hands-on experience with contact center processes, tools, and multilingual support.
  • Innovative and passionate about delivering the best user experiences possible.
  • Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
  • Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
  • Video games knowledge.
  • Technical support experience in a customer-focused role is preferred, but not essential.

Nice to have:

  • iOS/Android/Switch/PlayStation/PC experience.
  • Ability to work in a multicultural environment.
  • Game support knowledge.

The Reward

  • A fun and dynamic industry where you can make a difference.
  • Additional Days Off - according to Amber's internal policy.
  • Professional and friendly work environment.
  • An attractive salary package with private medical services.
  • Awesome and talented colleagues.
  • Support from all your teammates.
  • Access to training and learning programs.

#J-18808-Ljbffr

  • Japanese-English-Japanese Translator

    2 weeks ago

    Manila, National Capital Region, Philippines Quess Philippines Corp Full time

    Hybrid (RTO once a week)Summary: As a Translator, you will be responsible for providing technical translation services for technology programs and projects. Your typical day will involve translating technical documents from Japanese to English and vice versa, ensuring accuracy and clarity of the content. Roles & Responsibilities: Translate technical...

  • Full-time Online English Teacher

    2 weeks ago

    Manila, National Capital Region, Philippines SAIEI Online English Inc. Full time

    SAIEI Online English, Inc. is currently looking for Office-based Full-time Online English TeachersSAIEI Online English (SOE) prides itself on its specialized curriculum designed to assist beginner to intermediate Japanese learners with their English studies. SOE teachers work closely with Japanese teaching staff in delivering lessons in a student-centered...

  • Full-time Online English Teacher

    2 weeks ago

    Manila, National Capital Region, Philippines SAIEI Online English Inc. Full time

    SAIEI Online English, Inc. is currently looking for Office-based Full-time Online English TeachersSAIEI Online English (SOE) prides itself on its specialized curriculum designed to assist beginner to intermediate Japanese learners with their English studies. SOE teachers work closely with Japanese teaching staff in delivering lessons in a student-centered...

  • Customer Support Agent with English and Chinese

    2 weeks ago

    Manila, National Capital Region, Philippines Amber Full time

    About usAt Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to...

  • Japanese Tech Support

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    2 Japanese Bilinguals 1 Japanese Tech Support / Japanese Servicedesk - 120, ,000php candidates with Japanese Servicedesk or Tech Support experience for 1 year native or non native candidates willing to work onsite ( Taguig City ) graveyard shift and shifting schedule can start ASAP for native candidates - working visa will be sponsored ————— 1...

  • English Teaching positions

    6 days ago

    Manila, National Capital Region, Philippines Kojen English Centers Full time

    KOJEN English Centers were founded by Kenneth Hou in recognition of a compelling need to learn English in Taiwan in the 1980s. In partnership with English Language Services (ELS), the largest intensive English program in the U.S., in its first 20 years, KOJEN has now morphed into one of the most prestigious and trusted English institutes in Taiwan that has...

  • English Teacher

    1 week ago

    Manila, National Capital Region, Philippines Kang Ning English School Full time

    Kang Ning English School (KNES) has over 30 years' experience teaching English to young children. We're proud to offer a competitive package and a structured and friendly work environment that's perfect for new and experienced teachers alike. We are currently seeking individuals passionate about teaching children to join our teams across Hsinchu County,...

  • Customer Support Agent with English and Chinese

    2 weeks ago

    Manila, National Capital Region, Philippines amberstudio Full time

    About usAt Amber,we'realways on the hunt for the most talented individuals in the industry to join our team.We'rededicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, andwe'realways on the lookout for ways to do...

  • Japanese Language Instructor

    15 hours ago

    Manila, National Capital Region, Philippines All Nations Language Training and Assessment Center, Inc. Full time

    We are looking for the newest member of our small but very passionate team Somebody who has not only the skills but also a passion in teaching and sharing their knowledge to other people specially in Japanese Language and culture. Job Responsibilities: Teach the students about Japanese Language from basic to intermediate levelConducts assessment examination...

  • English Teacher

    1 week ago

    Manila, National Capital Region, Philippines Marnell'S English ( Qinshui Branch ) Full time

    Come work For Marnell's English, Taiwan today Facebook page: Marnell's English 瑪內爾美語 - 清水分校 If you are adventurous and energetic, We want you We pride ourselves with an inclusive and supportive working environment. Where we work with you in achieving professional goals and being the best, which in return will be the best for our students....

  • SDS Japanese Team Manager, SDS

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Shipping & Delivery Support (SDS) is looking for a Japanese-speaking Team Manager to support our growth within Manila and help support for our growing transportation customer segments.In this role, you will be managing a team of Japanese-speaking Customer Support Associates and be responsible for the overall performance and operational delivery of your team....

  • Customer Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Neksjob Full time

    HIRING | Customer Support Agent | Communications | EdsaSalary: 22kJob description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call...

  • Japanese Music Expert

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Japanese Music Expert - Video Sharing Account 110k max packageCollege degree, preferably in Music, Sound Recording Technology, Sound Design with background in Musicology, Music Theory and composition.Minimum 2 years' experience in the music industry (music label, publishing, artist management, etc.)Minimum 1 year of formal musical study in disciplines...

  • Japanese Web Developers with Coding

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Japanese Web Developers with Coding Experience 200,000php - 300,000php per month OPEN to hire any nationality who is fluent in Japanese and has experience in Coding Either ( Java, Ios ( Android ), Angular JS ) willing to relocate to Metro Manila NOTE the candidate must be experience in Coding in Japanese and English This is for a Japanese Bilingual candidate...

  • Chat Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    Work-From-Home (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices.About the Role:We are seeking a highly skilled and intelligent Chat Support Agent to join our team. This role is multifaceted and requires a candidate who is very fluent in English,...

  • Chat Support Agent

    3 weeks ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    Work-From-Home (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices.About the Role:We are seeking a highly skilled and intelligent Chat Support Agent to join our team. This role is multifaceted and requires a candidate who is very fluent in English,...

  • Japanese Language Instructor

    2 weeks ago

    Manila, National Capital Region, Philippines ZUITT Full time

    Job OverviewYou are responsible for teaching the Japanese language and culture to students in the beginner to intermediate level online. Your input in the curriculum will be used to improve our course offerings. ResponsibilitiesTeach students on a day-to-day basis (day class or night class)Conduct student consultations as neededDraft materials based on a...

  • Japanese Language Instructor

    3 weeks ago

    Manila, National Capital Region, Philippines ZUITT Full time

    Job OverviewYou are responsible for teaching the Japanese language and culture to students in the beginner to intermediate level online. Your input in the curriculum will be used to improve our course offerings. ResponsibilitiesTeach students on a day-to-day basis (day class or night class)Conduct student consultations as neededDraft materials based on a...

  • Chat Support Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Datablazers, Inc. Full time

    Job Summary:The Chat Support Agent will provide customer support and assistance through chat-based communication channels. This role involves responding to customer inquiries, resolving issues, and providing information about our products or services. The ideal candidate will have 2-3 years of experience in chat support or a related...

  • Tier 1 Agent Crew Support

    2 weeks ago

    Manila, National Capital Region, Philippines Royal Caribbean Cruises (Asia) Pte. Ltd.-Philippine Rep. Office Full time

    Position Summary:The Tier 1 Agent, Crew Support is a fast paced and diverse role, which requires an analytical forward thinking individual. Position requires a high level of multitasking and the ability to change direction instantly. Individual must possess a "can do" attitude under any given situation supporting the workforce and logistics requirement of...