Customer Service Representative

1 week ago


Manila, National Capital Region, Philippines Fliff Inc. Full time

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary:

We are seeking a dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be passionate about providing exceptional customer service and have excellent communication skills. As a Customer Service Representative, you will be our players' first point of contact, handling inquiries, resolving issues, and ensuring an excellent customer experience.

Key Responsibilities
  • Assisting customers via email through addressing inquiries, resolving raised issues, and ensuring customer satisfaction for every contact.
  • Providing quality service to sports betting customers and maintaining a positive and player-focused attitude, even when dealing with their concerns.
  • Handling and managing the Zendesk volume of tickets and being able to respond efficiently.
  • Maintaining friendly and professional attitudes with internal customers to ensure smooth working relationships.
Qualifications
  • Experience as a Customer Support Representative or in a similar role is preferred.
  • Ability to work well under pressure
  • Excellent communication skills, both in written and oral
  • Strong interpersonal skills
  • Proficiency in Excel and other data analysis tools
  • Knowledge of sports betting is a plus

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we'll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other's ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We'll make sure your daily tasks align with your career ambitions as we grow together.


#J-18808-Ljbffr
  • In manila

    1 week ago


    Manila, National Capital Region, Philippines Customer Service Representative Full time

    Customer Service RepresentiveHS grad(old curriculum)SHS grad(K-12)College grad/undergradwith or without Call center experienceSites offer:QC, Vertis NorthEDSA Greenfield, TeleperformancePasay, MOA Maax Bldg.Pasig, ROCKWELLPasig, SILVER CITYCebu, Insular Bldg. AyalaCebu, I.T park lahug apasCagayan de Oro, TeleperformanceDavao, TeleperformancePaid trainingFree...


  • Manila, National Capital Region, Philippines Customer Service Representative Full time

    POSITION:CSR (VOICE)EDUCATIONAL ATTAINMENT:4 year course graduates with or without BPO experienceWORK EXPERIENCE:Completed 2 years in College with 6months customer service related / 1 year solid BPO experience.SALARY PACKAGE:Upon hire:18k basic pay + 1k flex fund allowanceOther benefits:-20% Night differentialHMO coverage for employee upon Day 1 and HMO...


  • Manila, National Capital Region, Philippines Lancesoft Full time

    Email Associate - APAC Recruitment and Delivery @ Lancesoft Philippines | Human Resources, IT Recruitment, Non-IT RecruitmentCompany: TeleperformanceNonvoice/Local AccountAccount Receivable AccountTravel Logistics AccountLogistics AccountSeniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Company DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and need, providing a better way to connect great people with great opportunities.Role...


  • Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    As a Customer Service Representative your role will be to focus on providing the correct resolutions for both consumers (person who purchased goods for personal use) and customers (dealer who purchases goods to resale at their store). You will handle consumer/customer relationships and assist with their individual service needs while delivering best-in-class...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    We are looking for a Customer Service RepresentativeBulacanWith Call Center experience focus on Medical Billing CollectionWilling to work onsiteHighschool College Level Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionContact Center - Customer Service Officer (Voice) National Capital Region, Philippines 3 linggo...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone. Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...


  • Manila, National Capital Region, Philippines Stackph Full time

    We are on a massive hiring for Customer Service Representative RoleBenefits and Perks:Up to 25k Salary Package-HMOLoan and Pay in advance facilityPaid Time Offer-Dayshift and Nightshift AccountQualifications:Proven experience as a customer service representative or similar customer service roleStrong communication, interpersonal and problemsolving...


  • Manila, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Customer Service Representative (Phone-based) Job Summary:A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other...


  • Manila, National Capital Region, Philippines NeksJob Philippines Full time

    Customer Service Representative | CSR Role | Apply Now (Vertis north)Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or...


  • Manila, National Capital Region, Philippines Reliasourcing Inc. Full time

    Job Summary: A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Qualifications: Proven customer support experience or experience as a Client Service RepresentativeUpselling Experience is...


  • Manila, National Capital Region, Philippines INTELEGENCIA BPO LLC CORP. Full time

    Duties and Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our services inside and out so that you can answer questions.Processing orders,...


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email Pioneer AccountDevelop strong customer relationships and responsible for resolving queries of the customers through e-mail and chat. Handling outbound calls to and from customers, listening to customer's needs or issues, and providing helpful solutions to their problems. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type...


  • Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Customer Service RepresentativeNumber of hours: 10-20 hours/week, Night shiftJob duration: Project-basedWork Location: Onsite; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information about...


  • Manila, National Capital Region, Philippines Neksjob Full time

    Job description:Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.


  • Manila, National Capital Region, Philippines Lexieconsulting Full time

    Email NON-VOICE Customer Service RepresentativeProcess customer and account documents. Micro tasks related to customer service. Assist customers via chat and email in a timely and accurate manner. Monitor and analyze event data in real-time. Seniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionCustomer Service...

  • Customer Service

    1 week ago


    Manila, National Capital Region, Philippines GOLDEN ACRES FOOD SERVICE CORPORATION Full time

    Job Description: We are currently seeking a proactive and dynamic Customer Service Representative for our Trade Sales Section. This role involves actively managing and coordinating order fulfillment processes to ensure seamless operations and excellent customer satisfaction. Key Responsibilities: Process Transfer Orders: Coordinate with branch office...


  • Manila, National Capital Region, Philippines Rippedboxstation Full time

    Position: Customer Service Representative Number of hours: 10-20 hours/week, Night shift Job duration: Project-based Work Location: Onsite; Lagro, Quezon City Tasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential customers by answering product and service questions and suggesting information...