Project Coordinator

2 weeks ago

Cebu City, Central Visayas, Philippines Crosspoint Telecom Inc. Full time

Full time

Add expected salary to your profile for insights

The Project Coordinator ensures all project related scheduling information is relayed to the technician staff, all work assigned to technicians is completed on time, and that deliverable expectations are met, by both customers and operations staff. This position receives incoming service and installation requests from Customers and Operations during and after hours. Given that, the following competencies are needed:

  • IT project management experience is preferred
  • Must have at least 3 - 5 years of experience in IT project management
  • Experience working in an MSP environment is a plus
  • Excellent written and communication skills
  • Ability to effectively prioritize and execute tasks in a timely manner.
  • Proven analytical and problem-solving abilities
  • Client or customer facing interactions in a business-to-business environment

What to Expect in the Role

  • Provide Technicians, Field Manager and Contractors with all necessary information, supplies, and specifications to complete every job correctly. This includes, but is not limited to, purchase orders, install manuals, install check sheets, materials, adequate tech support, and instructions to complete the installation
  • Dispatch work order tickets on a daily basis.
  • Receive work requests from customers and schedule work orders via company-issued toolsets and systems, while keeping stakeholders informed of work order status.
  • Properly communicate to subcontractor/technician of the items needed in order to complete the installs; work request, job numbers, work requested etc.
  • Maintain work order status throughout the lifecycle process including: dispatching, onsite verifications, status updates, and close-out activities
  • Use the phone to call technicians or sites prior to the install date to verify that the technicians, contractors, or site is aware of their assignments.
  • Maintain daily, weekly, and monthly work order schedules, escalate any schedule deviations to the proper project team members.
  • Document all project related notes and information in ticketing software to include; project progress notes, arrival time, departure time and issues that arise during the installation.
  • Document and communicate with the appropriate team regarding Technician performance, issues, concerns, or problems.
  • Improve customer satisfaction/NPS scores
  • Ensure that corporate policies and procedures are understood and followed
  • Ensure accountability to SLA and customer satisfaction
  • Attend and contribute to weekly Operations meetings+

Work Schedule

  • Shifting Schedule
  • Hybrid (3 days in the office; 2 days WFH)
  • Competitive Salary + Allowance
  • Group Life Insurance
  • Work flexibility
  • A friendly team environment with a strong technical support network
  • Broad range of options for training and development
  • Internal career growth for high performers
  • Equipment provided by the company

What we do

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a project coordinator?

How would you rate your English language skills?

Crosspoint Telecom Inc.

Consulting Services

The Company has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.

We want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.

You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life

Some of the benefits of working here include:

Flexible work arrangements focused on work-life balance.Learning and development benefits.Experienced and friendly team of dynamic professionals.

The Company has a reputation for delivering independent consulting advice, high-quality technical services, and a great client experience. As a leading Managed Services Provider with extensive experience in consulting, solution design and managed services to the enterprise, education, government and the health sectors we offer a wide range of ICT products and services with a managed end-to-end solution for clients.

We want to inspire companies to change how they get value from enterprise IT systems; we want them think about how IT impacts their business and how it is being delivered.

You can be part of this exciting team who is looking at the forefront of technologies and services and creating new ways of providing solutions. Excellent compensation, benefits, and quality of life

Some of the benefits of working here include:

Flexible work arrangements focused on work-life balance.Learning and development benefits.Experienced and friendly team of dynamic professionals.

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