IT Service Desk L1

2 weeks ago


Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time
Should be able to handle calls, chats & web tickets.
Troubleshoot IT issues reported by end users and resolve the ticket.
Capture necessary details in the ticket and assign unresolved issues to the next level of support.
Completes all Wipro and client mandated trainings before the due date
Opens, logs, prioritizes, assigns, and closes calls logged in the ITSM tool
Prior knowledge in Service Now, Outlook, Zoom, MS Teams, Cloud desktop troubleshooting is an added advantage.

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