Director, UX

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Team Overview: The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast. The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision. Position Description: As a User Experience Director on the Experience Design team, you'll report to the Executive Creative Director and will be responsible for bringing the Comcast Business experience vision and strategy to life across our end-to-end prospect and customer journeys focusing on our website – Your experience will showcase thought leadership that has brought to market outstanding experiences for both eCommerce websites as well as highly technical software applications that meet both customer and business objectives. You should be a seasoned leader who can command a room, grow and inspire your team, and build collaborative working relationships with your peers across Product Management, Development, CX, and other Marketing teams. You'll have a strong executive presence and will lead a multi-disciplinary team of information architects, visual designers, UX designers, and prototypers. You should have experience managing both in-house teams and agencies. In this role, you're expected to present to executive leadership and be hands-on when needed. A portfolio is required. Recent B2B experience is a plus.

Job Description

Core Responsibilities

Lead s a world class user experience design team to drive both customer and business results , with a strong command of UX strategy, research, interaction and visual design capabilities.

STRATEGY

Contributes to developing a long term UX vision across multiple design teams that bring s about innovative, consumer-focused expe r iences that meet business and customer goals.

Communicate s vision and design to all levels of the organization through facilitating design sessions, conducting design walkthroughs, and presenting work to senior leaders h ip.

Oversees experience initiatives and ensures recommendations are appropriately shared to help inform eCommerce strategies and designs, with a view on improving the user experience.

DESIGN OVERSIGHT

Manages and leads a team of UX Designers, Information Architects, Visual Designers, Prototypers , Usability Analysts and augmented consultants.

Drives the design and development of innovative user interfaces and interactions which result in improved user productivity, discoverability and simplicity.

Maintains the highest standards of product usability and design quality and takes the lead role in directi ng the team , as well as ensuring that projects are assigned and delivered on deadline.

Leads teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.

Serves as a thought leader in eCommerce experience design principles.

COLLABORATION

Engage s UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate , and analyze the results of usability tests to incorporate into detailed designs.

Know s why: p artners with an alytics teams to execute on data-driven solutions.

Creates scalable solutions for cross platform capabilities.

Participates in project definition activities and cross-team exercises to outline and document project scope.

Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and high-res visual comps.

Manages outside vendors, contractors and related budgets.

Expert in the application of development methodologies that supports collaborative, iterative and improved design.

Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UX cross-discipline teams.

OTHER

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s ) and overtime as necessary.

Other duties and responsibilities as assigned.

Qualifications:

Possesses strong executive presence – can present to C-Suite , command a room, and tell the story behind every experience.

Develops strong partnerships with Product Management, Business, MarCom, Brand, Sales, Customer Experience, Content and Develo p ment stakeholders to define shared vision and goals.

10 + years in a leadership role focused on user experience and/or interaction design experience for digital interfaces .

Ability to lead multiple projects at once, demonstrating the agility needed to deliver on time and to standard.

Ability to distill and organize large amounts of complex information into simple, usable application designs.

Leads and mentors UX teams in ideation and concept explorations, as well as on-time delivery to roadmaps.

Thought leader that is also hands-on.

Superior communication and leadership skills .

Outstanding facilitation, brainstorming and collaboration skills – team builder and collaborator.

Experience managing both in-house talent as well as external design agencies , and related budgets.

Experience working in a matrixed, agile environment.

Possess strong technical acumen and an ability to understand new technologies .

Fa m iliarity with fundamentals of web and mobile OS .

Familiarity with designing for CMS and component-based systems, as well as design delivery to content-management and development teams that support build-out of those systems.

Excellent written and spoken communication skills (both technical and non-technical).

Awareness of industry and competitor best practices.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary ) on our careers site for more details.