Customer Experience Associate I

2 weeks ago


Cebu City, Central Visayas, Philippines CONDUENT Full time
About Conduent:

At Conduent, our team is dedicated to providing essential services for top companies and governments, making a real impact on millions of lives. Join us and be part of a culture that celebrates individuality and values every contribution.

Job Description:

Job Track Description:

  • Execute business support or technical tasks with excellent data organization and coordination skills.
  • Follow established procedures in completed tasks.
  • May require vocational training, certifications, or equivalent experience in certain areas.

General Profile

  • Perform analytical and operational tasks efficiently.
  • Entry-level role with manageable requirements for licenses, training, and certifications.
  • Utilize experience and skills to successfully accomplish assigned duties.
  • Operate within established procedures and guidelines under close supervision.

Functional Knowledge

  • Demonstrate basic competencies in various processes, procedures, and systems.

Business Expertise

  • Contribute to company goals by understanding team dynamics for optimal results.
  • Influence team performance through the quality of services provided.
  • Follow standardized procedures with close supervision to ensure high-quality outcomes.
  • Task methods and procedures are detailed for consistency.

Leadership

  • No supervisory responsibilities.

Problem Solving

  • Demonstrate self-guided problem-solving abilities.
  • Analyze issues and solutions to deliver the best outcomes for clients and end-users.
  • Limited discretion in decision-making.

Interpersonal Skills

  • Effectively exchange information and ideas with others.

Responsibility Statements

  • Assess incoming calls to provide immediate service, determine transfer needs, or identify follow-up requirements for issue resolution.
  • Identify customer needs based on case notes and individual circumstances.
  • Handle routine call center activities related to business products and services.
  • Adhere to standard scripts and guidelines under supervision to meet service level agreements.
  • Offer specialized information to customers.
  • Communicate warmly and empathetically with customers.
  • Collect all relevant information to update databases.
  • Escalate concerns to higher levels based on complaints or issues.
  • Explain company policies to customers.
  • Perform additional assigned duties.
  • Adhere to all policies and standards.
Closing:

Conduent is an Equal Opportunity Employer committed to diversity and inclusivity. We welcome applicants from all backgrounds and do not discriminate based on various factors. Join us in providing essential services and making a difference in people's lives.



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