Hiring - Italian Bilingual Analyst - Mandaluyong

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Neksjob Full time
HIRING | Italian Bilingual Analyst | Mandaluyong

Responsibilities:

  • Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
  • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Provide whiteglove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
  • Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
  • Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
  • Report to QM Geo Leads, any management or technical opportunities
  • Build relationship to create, reinforce, motivate, and guide customers and partners
  • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
  • Leverage collaboration support tools and processes to expedite resolution of customer issues
Experience and Technical Skills

  • Must be at least Fluent in Italian language proficiency.
  • At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
  • With M365 administration/troubleshooting skills and experience
  • Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
  • Experience in or exposure to a client facing role
  • Communication skill should be at least B2 or higher
  • Amenable to a flexible work schedule, as the need arises
Educational Background

  • Bachelor's degree in information technology, Computer Science or other relevant fields
Certification Good to have

  • Any M365, MS Windows Server, Azure or Exchange
  • Solid foundational knowledge on Windows, Mac OS and other Office Apps

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