Finance Services Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Acquire BPO Full time
Finance Services Team Lead | DAYSHIFT | BGC Taguig

As a Team Leader, your role is vital in keeping our customers and employees happy and contributing to our organization's growth and success.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

A SNAPSHOT OF YOUR ROLE

  • Team Leaders will have Leads Verification Specialist to handle.
  • Responsible to handle day-to-day performance of the agents.
  • Perform assigned functional tasks within the team, demonstrating expertise and setting a standard for quality and efficiency.
  • Handle critical assignments and serve as a backup resource during operations demands, ensuring continuity and smooth functioning of operations.
  • Need to work closely with the clients along with the Operations Manager and will be providing feedback on daily performance and make recommendations for improved performance.
  • Assist in the training and development of team members to enhance their skills and productivity.
  • Manage performance of all staff through weekly coaching and monthly performance review.
  • Manage attrition by ensuring proper and constant guidance and development of every staff in the team.
  • Maintain team's growth and progress by consistently monitoring performance, reinforcing quality, acknowledging strengths and addressing areas of opportunities.
  • Ensure individual and team's adherence to the policies and procedures of the program and of the company; sanctions are applied for non-adherence.

A BIT ABOUT YOU

  • Bachelor's Degree graduate.
  • Should have background on financial accounts.
  • Professional experience as a Team Leader in a call center environment.
  • Must be a strong and clear communicator. Need to be hands on leader and motivator that drives results.
  • Excellent problem-solving skills and decision-making skills.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner.
  • Cognitive and critical thinker
  • Strong work-ethic and a positive attitude along with a desire to build a top performing team.
  • Accuracy and attention to detail
  • Full-time position

WHAT SUCCESS LOOKS LIKE

  • High customer / client satisfaction
  • Excellent feedback from customers / clients
  • Achievement of KPIs
  • Above average employee satisfaction results
  • High performing team and team members

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each with other.
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Services Team Leader?

Are you willing to undergo a pre-employment background check?

How many years' experience do you have as a Verification Specialist?

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines. We have 16-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Apply with us today to #AcquireTheALife. Acquire BPO is committed to providing quality services to you and takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. Please refer to our Privacy Policy at

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Perks and benefits

HMO Coverage up to 2 dependents, Non-taxable allow

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