Sales Operations Senior Analyst
2 weeks ago
Position:
Sales Operations Senior AnalystLocation: Quezon City
Job Description:
Leadership and
Team Development:
Identify and nurture talent, lead, motivate, and coach direct reports for an effective team.
Manage team performance and drive continuous achievement of KPIs.
Operations Management:
Oversee day-to-day operations for consistent quality and productivity across channels.
Ensure performance aligns with relevant metrics or revenue goals.
Communication:
Effectively communicate quarterly strategy and monthly/weekly priorities.
Adjust messaging for different target audiences with concise communication.
Adaptability:
Quickly adapt to changes in workflows, processes, procedures, and product features
Proactive Problem Solving:
Proactively share bottlenecks and challenges with quantified impact for prioritization.
Clearly outline current performance drivers and actions to improve.
Professionalism:
Maintain a professional and personable demeanor
Job Qualifications:3 years of BPO experience with at least 1 year in a supervisory role.1 year of relevant Sales experience (upselling, cross-selling, online sales, or telemarketing).Open to undergraduates with relevant work experience.
#J15-
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