Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines SVCPH Inc. Full time

SVC PH, Inc., an affiliate of Executive Boutique Call Center, is currently looking for a Customer Service Representativeto start ASAP

Executive Boutique/Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park. We recently celebrated our 15th Anniversary. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say "I work at Executive Boutique/Select VoiceCom and think its a great place to work."

The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply with us today and join the growing EB/SVC family. You wont regret it

Checkout our Facebook page:

Enjoy the following benefits:

  • Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
  • Life insurance program
  • Free weekly in-house massage
  • Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
  • Career development
  • Service incentive leave program
  • Annual salary increase based on performance
  • Fun and family-like working environment
  • Quarterly team outing
  • Free flowing coffee and hot chocolate
  • Cozy sleeping lounge and canteen plus entertainment area
  • Excellent office location in Cebu IT Park

*Terms and conditions apply.

Position Summary:

As a Customer Service Representative, youwill report to the Team Manager and will be the primary point of contact for our hirers and candidates with a strong focus on Customer Service and Content Moderation, working with teams across Asia, Australia and beyond

Responsibilities:

Your duties will include (but not limited to):

  • Attend to online enquiries and feedback in a timely manner (24 business hours)
  • Verify newly registered hirer accounts (50 minimum) on a daily basis
  • Moderate the content of proprietary job ads
  • Liaise with internal/external stakeholders including working alongside the Product team providing customer insights and data
  • Contribute to building a better online optimising experience to our users
  • Provide support across multiple English-speaking countries
  • Focus on Community Management including user feedback
  • Join and contribute to weekly team meetings
  • Conduct outbound calls, when required

Qualifications:

  • At least 6 months of continuous customer service experience in a BPO company
  • Experience in quality control/assurance processes an advantage
  • Excellent verbal and written communication skills
  • Excellent time management skills
  • Can work with minimal supervision
  • Willing to work full time
  • Willing to work on-site (Cebu IT Park, Cebu City)
  • Willing to work on weekends
  • Can start ASAP

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

  • Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
  • Pen
  • ID

or

Quick apply online If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).


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