Supervisor, Customer Experience

2 weeks ago

Manila, National Capital Region, Philippines Conduent Business Services Philippines, Inc. Full time

Join our team at Conduent where we provide essential services for top companies and governments, striving for excellence and impacting millions of lives. We offer you the chance to grow, make a difference, and be in an environment that values individuality every day.


Job Track Description:

  • Support others in reaching targets.
  • Possess wide-ranging technical knowledge and industry insight.
  • Handle recruitment, training, and dismissal processes for multiple staff members.
  • Lead performance evaluations and salary reviews.
  • Responsible for functional, operational, and program management.

General Profile:

  • Supervise daily operations of business, technical support, and production teams.
  • Accountable for team performance.
  • Adhere to established standards and practices.
  • Analyze and structure data to solve issues and obstacles.
  • Demonstrate ability to work autonomously.

Functional Knowledge:

  • Thorough comprehension of processes, systems, and concepts.

Business Expertise:

  • Coordinate team efforts to achieve company and client objectives.

Impact:

  • Directly influence service quality.
  • Support and train team members for better end-user experiences.

Leadership:

  • Provide guidance, coaching, and quality assessments to support team development.

Problem Solving:

  • Resolve issues and assess solutions based on prior technical expertise.

Interpersonal Skills:

  • Effective communication skills for sharing ideas and information.

Responsibility Statements:

  • Produce quality, productivity, and compliance KPI reports.
  • Coach and give feedback to improve team performance.
  • Share updates and processes with the team.
  • Identify coaching opportunities and recommend training when needed.
  • Define best practices for team growth and enhancement.
  • Perform assigned duties and adhere to all policies and standards.

Conduent is an Equal Opportunity Employer and values diversity in the workplace.

Please refrain from contacting us directly, all applications are handled online.


  • Supervisor I, Customer Support/Operations

    2 weeks ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    Supervisor I, Customer Support/Operations page is loaded Supervisor I, Customer Support/Operations Apply locations Manila time type Full time posted on Posted Yesterday job requisition id R77478 Operations Supervisor will manage and assign daily work of staff and over-all campaign to deliver service effectively and efficiently for the Healthcare vertical...

  • Supervisor, Customer Experience

    2 weeks ago

    Manila, National Capital Region, Philippines Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time

    BRIEF DESCRIPTION:The Customer Service Representative Supervisor (Transportation Planning and Coordination) is responsible for overseeing the customer service team, ensuring exceptional customer support, and optimizing transportation planning and coordination. This role involves managing customer inquiries, resolving complaints, supervising daily operations,...

  • Customer Service Representative Supervisor

    3 weeks ago

    Manila, National Capital Region, Philippines Consistent Frozen Solutions Corporation Full time

    BRIEF DESCRIPTION:The Customer Service Representative Supervisor (Transportation Planning and Coordination) is responsible for overseeing the customer service team, ensuring exceptional customer support, and optimizing transportation planning and coordination. This role involves managing customer inquiries, resolving complaints, supervising daily operations,...

  • Finance Associate

    1 week ago

    Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

    QualificationKnowledgeable in accounting and accounting ProcessesKnowledgeable in Microsoft office Applications (i.e., word, excel, power point)Knowledgeable in Accounting Software (MS NAV DYNAMICS)With at least 2years work experience in FinanceHigh attention to detail and accuracy.Good written and verbal communication skills.Education, Licenses and...

  • Workforce Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Cobden and Carter International Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Must have Bachelor's Degree / College Graduate2-3 years experience in Workforce Management. Experience with forecasting and scheduling. With supervisory experience handling Lead RTA or Lead WF. Experience in handling all LOB (Email, chat...

  • Supervisor

    4 weeks ago

    Manila, National Capital Region, Philippines adidas Full time

    Position: Supervisor Purpose/ MissionContributes to store profitability by:Ensuring KPI's for a defined area within a store are met or exceeded Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience Supervising and coaching team within a defined area of responsibility Assuming...

  • Supervisor

    2 months ago

    Manila, National Capital Region, Philippines adidas Full time

    Position: Supervisor Purpose/ MissionContributes to store profitability by:Ensuring KPI's for a defined area within a store are met or exceeded Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience Supervising and coaching team within a defined area of responsibility Assuming...

  • Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines TRI-LINK BUILDERS & MARKETING INC Full time

    Supervisor (college grad) A Logistics Supervisor essentially oversees the shipping and delivery of materials and warehouse personnel. They mainly work in warehouse settings and for retailers and wholesalers and are involved in managing the loading of trucks, setting up delivery routes and unloading of material.MINIMUM QUALIFICATIONS:Male or femaleCollege...

  • On-Road Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines United Parcel Service Of America Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Quality Assurance Lead/Supervisor US Healthcare experience prior

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Quality Assurance Lead/Supervisor US Healthcare experience have US Healthcare experience prior authorization/RCM/UMR/Claims/Billing/Pharmaceutical/B&E/Clinical AppealsCan start asap. can work onsite. amenable working the graveyard shift. 40k to 50k

  • Logistics Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Cord Chemicals Inc. Full time

    LOGISTICS SUPERVISORWORK IS MONDAY TO SATURDAY IN MANDALUYONG CITYIn-charge for PLANNING, DIRECTING, COORSINATNG AND SUPERVISING the day to day Operations of the delivery trucking Operations to supply our customers NATIONWIDE.In charge of supervising the assigned personnel such as drivers and helpers.Being sure the proper items are loaded correctly in the...

  • Logistics Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines Cord Chemicals Inc. Full time

    LOGISTICS SUPERVISORWORK IS MONDAY TO SATURDAY IN MANDALUYONG CITYIn-charge for PLANNING, DIRECTING, COORSINATNG AND SUPERVISING the day to day Operations of the delivery trucking Operations to supply our customers NATIONWIDE.In charge of supervising the assigned personnel such as drivers and helpers.Being sure the proper items are loaded correctly in the...

  • Quality Assurance Lead/Supervisor US Healthcare experience prior

    2 weeks ago

    Manila, National Capital Region, Philippines BPO-services Full time

    Quality Assurance Lead/Supervisor US Healthcare experience prior.must have US Healthcare experience prior authorization/RCM/UMR/Claims/Billing/Pharmaceutical/B&E/Clinical AppealsCan start asap. can work onsite. amenable working the graveyard shift. 40k to 50k

  • restaurant supervisor

    2 days ago

    Manila, National Capital Region, Philippines Pan De Manila Food Co. Inc. Full time

    As a Restaurant Supervisor, you are tasked with overseeing a chain of restaurants to ensure the delivery of exceptional customer experiences. Your role encompasses various responsibilities, including:Managing, training, and developing the restaurant team membersAdhering to budgeted guidelines concerning food and payroll expensesAddressing operational...

  • Operation Supervisor

    2 days ago

    Manila, National Capital Region, Philippines BES PROCESS OFFICE INC. PHILIPPINE REPRESENTATIVE OFFICE Full time

    OPERATION SUPERVISORDUTIES:On schedule handling of export shipments, permit, declaration, and transport documentation worldwideComplete handling of B/L preparation and docs issuingCorresponding with customers and vendors worldwideHandling of complete export documentation processPrepare Profit and Loss of Job files for month-end-closingMaintaining good...

  • Customer Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines WeSource Management Consultancy Firm Full time

    We are looking for a Customer Experience Manager for our Local Bank client in Makati Role: Customer Experience Manager Industry: Banking Salary: up to 100k Set up: Onsite in Makati Schedule: Mon to Fri, dayshift Level: Senior Manager Interview level: Initial - over the phone, 2nd to Final - onsite Responsibilities:Strategy development: Developing and...

  • Sales Supervisor

    2 weeks ago

    Manila, National Capital Region, Philippines New Flavor House, Inc. Full time

    About usAt New Flavor House, we recognize the importance of creating a supportive and inclusive workplace culture that enables our employees to thrive both personally and professionally. Qualifications & experienceGraduate of Food Technology, Marketing or any business courses.Must have a minimum of three (3) years' work experience as a sales supervisor in...

  • Sales Supervisor

    3 weeks ago

    Manila, National Capital Region, Philippines New Flavor House, Inc. Full time

    About usAt New Flavor House, we recognize the importance of creating a supportive and inclusive workplace culture that enables our employees to thrive both personally and professionally. Qualifications & experienceGraduate of Food Technology, Marketing or any business courses.Must have a minimum of three (3) years' work experience as a sales supervisor in...

  • Customer Experience Assistant

    7 days ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    This is for our current Retail account (Fashion eCommerce) supporting AU, US, NZ plus-size customers through chat, email & voice. JOB DETAILS • This job position is open for FEMALE applicants only. • Respond to all partner brand queries raised through Zendesk and marketplace platforms • Have a thorough understanding of practices and policies for each...