B&M Internship Luzon IT Operations 2024

2 weeks ago

Quezon City, National Capital Region, Philippines Concentrix Full time

Job Title:

B&M Internship Luzon IT Operations 2024

Job Description

IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities

• Represents IT in front of Site Leaders.

• Coordinates as smart hands with different portfolio and engineering workgroups


• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes


• Perform hardware and software upgrades to peripheral equipment


• Attend to break/fix engagement as required by Situation Management for technology related problems
and issues received from both internal and external clients


• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system


• Perform site maintenance and safety checks of assigned equipment


• Perform checks and ensure that antivirus definition, Microsoft patches are updated.

• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.
Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required


• Performs\Tests backup for the onsite servers.


• Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ....)


• Local Change Management for Infrastructure, Application and Security


• Remote Application and software Management


• Business continuity plan testing and recommendation


• Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)


• Analyse WIFI intrusion with CDOC, manage WIFI access and PW


• Manage the Video Conference Room (access control)


• Clients and CNX application implementation


• CNX Local Bots and automation implementation


• Support Network Data and Voice implementation.

Candidate Profile


• Experience working within an IT help desk environment working to targets


• Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance


• Strong communication skills, both written and verbal (English Language)


• Demonstrated ability to multi-task and meet timelines on deliverables


• Self-starter, sense of urgency, and works well under pressure


• Strong attention to detail


Career Framework Role
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective to problems and spots new, less obvious solutions.

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time

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