Services Consultant Principal

2 weeks ago

Davao City, Davao, Philippines Dayforce Full time

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location:Work is what you do, not where you go.For this role, we are open to remote work and can hire anywhere in Philippines.

About the opportunity

The Customer Onboarding Services Consultant participates in all stages of the implementation lifecycle under the direction of the Project Manager. These stages include:

  • Ready- Discovery, requirement gathering and configuration
  • Set- User Acceptance Testing and Parallel
  • Go- Production cut over and post go-live support

This role prepares the client and the Managed Operations team for go live. To ensure a smooth transition several activities must occur:

  • Predominant duties lie in the Refine stage; this includes leading both User Acceptance Testing(UAT)and Parallel testing.
  • Review the testing of the configuration based on requirements gathered
  • Reviewing testing discrepancies after a thorough review of each item using analytical thinking and problem-solving skills
  • Reporting out results to the internal and external teams in a clear concise manner
  • Documentation of any deviations from the Managed Standard for the Managed Operation's team review and approval

What you'll get to do

  • Be a "go-to" resource for Managed Services standard processes, which includes presenting standardized information to the customer.
  • Provide customers with standard timelines around payroll commits and general assistance for roles and responsibilities
  • Validate customer's business requirements during the Refine Stage
  • Research and triage discrepancies within the testing cycle
  • Attend project meetings and provide status on progress of testing activities and any other owned deliverables
  • Conduct working sessions with customer and internal resources
  • Conduct a knowledge transfer with Managed Operations to fully transition client.

Skills and experience we value

  • Bachelor's degree or equivalent experience
  • 5+yearsof payroll and benefits experience with an HCM software provider
  • Ability to documentations, decisions, and testing discrepancies in both an ad hoc and prescribed time interval
  • Ability to write customer specific unit test scenarios in standardized testing format
  • Experience in troubleshooting, researching and documenting testing discrepancies(RCAs)
  • Experience writing Standard Operating Procedures for custom processes

What would make you really stand out

  • Prior experience with both payroll and benefits with HCM software within a North American scope
  • Prior functional experience with Dayforce HCM is a plus
  • Great customer service and negotiations kills
  • Knowledge of how managed payroll or benefits functions
  • Ability to work with Microsoft Office products such as Excel and PowerPoint
  • Ability to stay organized, prioritize and multi-task
  • Ability to be flexible with timelines and changes

What's in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an or email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found

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