Sr Manager for Workforce and Reports Analytics

We are seeking a highly skilled and experienced Senior Manager of Workforce Management, Reporting Analysis to join our dynamic team. The successful candidate will be responsible for providing strategic guidance and support in workforce management, reporting analysis, and leveraging business intelligence tools to drive operational performance and enhance decision-making capabilities.

Key Responsibilities:

• Accurately predict work volume, handle time and staff shrinkage, and provide staffing recommendations to enhance workforce management and center-wide performance.
• Analyze, recommend, and implement staffing proposals based on business and staffing needs.
• Create and maintain attrition capacity modeling, providing recommendations for short and long-term staffing needs.
• Proactively analyze inputs and oversee implementation of continuously improved forecasts and plans; measure performance, identify opportunities, and provide recommendations on how to achieve Key Performance Indicators (KPI) metrics.
• Create, maintain, and distribute reporting and plans to guide various teams within the organization to success and add value to the broader organization.
• Research and recommend performance and efficiency improvement processes and changes.
• Audit forecast models and schedules prepared by Work Force Management (WFM) team, identify gaps, and provide recommendations for improvements.

Additional Responsibilities:

8. Utilize Power BI experience and solid knowledge of data warehousing and Business Intelligence concepts and tools to deliver reporting solutions, data analytics, and decision support to business leaders.

9. Develop and execute reporting strategies that support operational performance management and the strategic objectives of the organization, aligning with the vision of Business Integration and Automation.

10. Partner and collaborate with technology leaders to deliver data and reporting solutions that enable the business to meet or exceed customer and organizational expectations.

11. Accountable for accurate and timely execution of ad-hoc, routine, and project-oriented metric and reporting needs of the organization.

12. Identify and facilitate broader data needs in partnership with Business Intelligence using Agile BI methods and Automation.

Qualifications:

• Highly proficient in Excel and overall MS Suite products, including Power BI.
• Solid understanding of SQL preferred.
• Bachelor's degree in technical or business discipline or related experience preferred.
• Minimum of 5 years of experience in workforce management, reporting analysis, business intelligence, or related field.
• Excellent critical thinking with the ability to serve as a change champion and encourage staff to find innovative ways of meeting business demands.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong leadership and team management skills.
• Proven track record of driving performance improvement initiatives.
• Attention to detail and ability to prioritize tasks effectively.

If you meet the qualifications and are passionate about optimizing workforce management, leveraging data for strategic decision-making, and enhancing operational performance, we encourage you to apply for this exciting opportunity.

Founded in 2011, FGC+ is an outsourcing company headquartered in New York, with operations in Davao and Bacolod. We enable our clients to scale their businesses by providing recruitment, training, and operational co-managed services.

Rooted in our brand essence, #IgnitingPossibility, our workplace culture thrives through Empathy, Growth, Possibility, and Reliability.

We get along and learn the value of teamwork through Empathy.

We encourage Growth and learn from challenges.

We allow ourselves the Possibility of becoming the best version of ourselves.

We strive to be Reliable towards our clients, co-workers, and leaders.

Benefits of working at FGC+:

Perfect attendance bonuses and other incentives

Leadership development and career progression

All that and more in a workplace that's engaging, inclusive, and productive.

A million possibilities are waiting to be ignited.

Vision

Our vision is that, in partnering with us, work becomes a catalyst for sustainable business success, personal growth, and a source of fulfillment.

Mission

Our mission is to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally.

Our Values

· Empathy - Able to express positive feelings and affinity toward others. Understanding and appreciating the experiences of oneself and others. Ability to walk a mile in another person's shoes.

· Reliability - Able to give and keep own word for self and others. Dependable, able to act and interact consistently and effectively to produce and sustain results.

· Possibility - Ability to look at everything through the lens of possibility turning problems into opportunities. Open, receptive, resilient. Build strong relationships and create effective solutions so people flourish.

· Growth - Committed to working towards constant improvement, bringing deep fulfillment. Striving towards realizing people's potential by findings ways to improve personally, professionally, and as a team

Founded in 2011, FGC+ is an outsourcing company headquartered in New York, with operations in Davao and Bacolod. We enable our clients to scale their businesses by providing recruitment, training, and operational co-managed services.

Rooted in our brand essence, #IgnitingPossibility, our workplace culture thrives through Empathy, Growth, Possibility, and Reliability.

We get along and learn the value of teamwork through Empathy.

We encourage Growth and learn from challenges.

We allow ourselves the Possibility of becoming the best version of ourselves.

We strive to be Reliable towards our clients, co-workers, and leaders.

Benefits of working at FGC+:

Perfect attendance bonuses and other incentives

Leadership development and career progression

All that and more in a workplace that's engaging, inclusive, and productive.

A million possibilities are waiting to be ignited.

Vision

Our vision is that, in partnering with us, work becomes a catalyst for sustainable business success, personal growth, and a source of fulfillment.

Mission

Our mission is to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally.

Our Values

· Empathy - Able to express positive feelings and affinity toward others. Understanding and appreciating the experiences of oneself and others. Ability to walk a mile in another person's shoes.

· Reliability - Able to give and keep own word for self and others. Dependable, able to act and interact consistently and effectively to produce and sustain results.

· Possibility - Ability to look at everything through the lens of possibility turning problems into opportunities. Open, receptive, resilient. Build strong relationships and create effective solutions so people flourish.

· Growth - Committed to working towards constant improvement, bringing deep fulfillment. Striving towards realizing people's potential by findings ways to improve personally, professionally, and as a team

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