Migration Implementation Specialist

2 weeks ago

Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full time

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years—but we've been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

JOB SUMMARY:

TheMigration Implementation Specialistplays a critical role in orchestrating seamless transitions for clients migrating from legacy software to our new SaaS platform. This position is instrumental in driving customer satisfaction and retention by ensuring efficient and effective technical implementations. The role involves working closely with internal teams and clients to understand, refine, and execute migration processes, incorporating direct feedback for continuous improvement.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Develop and execute coordinated project plans for client migrations, ensuring timely and successful implementations across the company's product suite.

Collaborate with internal stakeholders to deliver high-quality migration services aligned with market needs and competitive requirements.

Utilize technical expertise to enhance migration processes and address challenges proactively during implementations.

Monitor project progress to ensure adherence to timelines and budgets, escalating issues as needed to ensure timely resolution.

Collaborate with cross-functional teams to optimize migration delivery, define testing strategies, and facilitate user acceptance and regression testing.

Participate in cross-training initiatives and provide troubleshooting support to other migration specialists as required.

Assist leadership with operational activities as needed to support overall migration objectives.

Proactively identify potential pain points or areas of friction in the migration process and collaborate with stakeholders to implement solutions that enhance the overall customer experience.

Engage directly with clients to gather feedback and insights throughout the migration journey, incorporating this feedback into process improvements and best practices to ensure a seamless transition.

QUALIFICATIONS:

EDUCATION: Bachelor or graduate degree in Engineering, Computer Science, or Business Management, or equivalent

EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting

WHAT DO YOU NEED:

Demonstrated technical expertise with 3-5 years of experience in systems administration, systems support, database administration, or software programming.

Excellent communication skills (written, verbal, and presentation) with a focus on providing timely updates to project stakeholders.

Direct experience in the software/services solutions market, preferably within the real estate industry.

High level of energy and commitment to team objectives, with a sense of urgency and initiative.

Strong multitasking, prioritization, and time management skills.

Familiarity with change management principles and processes.

Attention to detail and proficiency in data collection, cleansing, validation, and integration techniques.

Familiarity with Bookkeeping and Accounting best practices would be an asset

We've become the largest real estate software company in North America. Our products provide our client's with a competitive advantage in today's market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF or emailing


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