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Manager 3, Payment Services
2 weeks ago
Manager 3, Payment Services Sun Life Financial, Inc. Manila, Philippines Posted 4 days ago Permanent Competitive
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The position is responsible for the overall management of the Account Services - Payment Services Team which comprises of Collection, Billing, and Policy Adjustment. He/She will transform the processes on managing premium billings and payments to timely keep our client's policies in force.
Liaises with partners such as Finance and bank partners and works with the various sales distribution channels (agency and bancassurance) to ensure quality of payment service delivery and to resolve escalated service issues, and to determine required payment service improvements.
The Payment Services Manager will collaborate with Payment Ecosystem Product Owner to ensure digital vision and products align with team strategy and requirements.
Major Accountabilities:
1. Monitors the team's performance and ensures business goals, objectives and service level targets are met.
2. Participates in continuous work improvement processes and initiatives; reviews business requirements and handles user acceptance testing for Payment- related system enhancements/projects.
3. Collaborate with Payment Ecosystem Product Owner to ensure digital vision and products align with team strategy and requirements.
4. Participates in staff hiring and coaching, establishes performance objectives and evaluates actual performance vs objectives of the team; ensures staff capability and motivation to deliver expected results; manages employee morale through the implementation of various reward, recognition and stress management programs.
5. Appraises and approves adjustments of payment-related transactions within authorized limits
6. Reviews and analyzes complex billing, collection and policy adjustment transactions. Problems requiring solutions must be resolved following guidelines and available facts.
SLF Competencies & Behaviors:
- Puts the Client First
- Delivers Business Value
- Builds Effective Relationships
- Executes with Excellence
- Brings the Best
Relevant Courses-Professional/Technical Competencies
- Knowledge of following products: Life insurance (Traditional and VUL) and Pre-need Plan
- Knowledge of following systems: Ingenium, Prism, LGS, WMS, CAS and Salesforce
- Knowledge of existing processes and procedures and business practices.
- Knowledge of different Billing and Collection related templates and other window applications.
- Graduate of 4-year course preferably Business Administration
- At least 5 years of customer service experience is preferred
- At least ACS
Customer Service / Operations
Posting End Date:
25/06/2024 Boost your career Find thousands of job opportunities by signing up to eFinancialCareers today. #J-18808-Ljbffr
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