Payments BE
2 weeks ago
Payments BE - Senior Associate-2 page is loaded
Payments BE - Senior Associate-2 Apply locations Manila (One Ayala Tower 2) time type Full time posted on Posted 2 Days Ago job requisition id REQDescription
Overview: Payments (P&O) Department is responsible for providing support to our Financial Institutions (FI) clients and dealing with complaints and queries from these clients with respect to (but not limited to) international payments. It is important that the file manager considers each file as a challenge to improve quality and increase customer satisfaction.
If you are good at:
• Creating and following-up files for incoming payments that could not be executed;
• Providing recommendations in order to reduce the number of payments not processed automatically and improve quality with the aim of reducing the number of complaints;
• Formulating proposals for improvement
• Carrying out interventions with respect to FI electronic payments that have been incorrectly supplied
If you are:
A professional and mature individual displaying the following behaviours:
• You are analytical, flexible, open-minded, a team player
• You can deal with tight deadlines
• You have a client driven approach
• You are fluent in English, both written and verbal
• MS Office proficient
• Able to adapt in a fast-paced working environment
If you can:
• Handle and analyse complaints and enquiries of FI clients with respect to international payments, domestic and direct debits;
• Actively cooperate with other divisions within the Payments Department to allocate complaints and prevent them from arising;
• Ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
If you'd like to work with:
• Internal Teams in IBSS Manila
• Business Partners Globally
If you want to:
• work in downtown BGC, the country's economic center
• enjoy competitive compensation and allowances
• be part of one of the most innovative and exciting digital bank in the world
• be part of a diverse, creative, and energized team
We hire people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on more responsibility. In return, we'll back you to develop into an even more awesome version of yourself. With around 57,000 employees in over 40 countries, there is no shortage of opportunities. Show us initiative and we'll let you make a difference. ING is a great place to join. We work in a highly dynamic environment where people are trusted to make decisions and every voice gets heard. If you have an idea how to make things better, you'll be encouraged to make it happen – regardless of your position.
We'd love to meet you.
