Retail Experience Associate

2 weeks ago


Makati City, National Capital Region, Philippines Focus Global Inc. Full time

Job Title: Retail Experience Associate at Focus Global

About the Role:

As a Retail Experience Associate at Focus Global, you play a crucial role as the face of the company's home solutions. Your main focus is to ensure customers have a positive and informative journey in our mall-based stores by offering product expertise, effective client management, and engaging sales initiatives.

You are a relationship builder with a strong results-oriented mindset - always eager to understand customer needs, provide interactive product experiences, and passionate about helping people discover the tools and services that enhance their home living experiences and lifestyles.


Key Responsibilities:

Sales Achievement:
- Exceed sales targets and enhance customer satisfaction by fostering efficient team workflows and taking charge of overall store performance

Consumer Experience:
- Create exceptional retail experiences by assessing consumer perceptions, offering expert advice on suitable products, and ensuring seamless sales transactions

Product Expertise:
- Develop a deep knowledge of Focus Global's product range and maximize their potential in customer interactions

Merchandise Presentation:
- Maintain captivating visual merchandising and uphold store organization to meet company standards

Industry Knowledge:
- Act as a brand advocate for premium home solutions, consistently expanding your understanding of Focus Global's offerings through ongoing training and development initiatives

What We're Looking For:

Location & Hours:

You will be based in our mall outlets across different locations and follow mall operating hours

Available to work a flexible schedule, which may include weekends and holidays

Education Background:
- Open to fresh graduates and experienced professionals in retail, customer service, or related fields
- Familiarity with Google Suite is a plus
- Driven by results, meticulous in tasks, and detail-oriented
- Excellent interpersonal skills, capable of motivating customers to make informed decisions
- Ability to multitask, prioritize effectively, and collaborate seamlessly
- Keen to learn and share insights (we encourage open communication and value feedback)
- Passion for working with renowned international brands leading the innovation and marketing of home furnishing products



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