QA Engineer

2 weeks ago

Manila, National Capital Region, Philippines NICE Full time

QA Engineer

Location: Taguig City, Philippines

Hybrid Work Set Up

The QA Engineer is responsible for evaluating the overall quality of our products by developing test plans and scripts to validate product functionality and performance. As an integral contributor to our Agile development teams, QA Engineer designs and executes both manual test cases to ensure the highest level of quality and timely deliveries to the NICE platform. Throughout the project lifecycle, this individual will clearly outline the current state of the product and project by communicating all risks to the team. Ultimately, this engineer is experienced enough to drive defect prevention not just defect discovery.

As a Sr. QA Engineer, a Typical Day Might Include the Following:

  • Be passionate about quality and driven to accomplish the company's goals.
  • Develop and execute a complete test strategy for assigned products and features including verification of functional, performance, security, and scalability requirements.
  • Design, optimize, and execute test plans and test cases based on business requirements and functional specifications.
  • Communicate QA results, risks, and project status to the management team as well as other stakeholders.
  • Follow and execute on team-specified "done" criteria for testing features.
  • Continuously streamline and improve the testing life cycle to ensure test planning, execution, and reporting are effective, agile, and coordinated
  • Interact closely with developers offering suggestions and ideas for improving the quality of products.
  • Analyze testing results to enhance future test plans and scenarios. (Including metrics and benchmarks to gauge improvement)
  • Pro-active investigation/verification of production defects and continuous improvement of regression tests
  • Create QA tasks and monitor individual burndowns to ensure completion.
  • Identify log, track, and report bugs to QA management and development team.
  • Become a subject matter expert with NICE product(s)
  • Always follow the company Code of Ethics and NICE policies and procedures.
  • Communicate effectively and professionally.
  • Be a strong leader within the organization.
  • Other duties as assigned.

To Land This Gig You'll Need:

  • BS in Computer Science, or equivalent work experience
  • Strong knowledge of QA practices and policies
  • 3+ years of experience in software testing and quality assurance
  • 2+ years of experience with testing tools
  • 2+ years of experience writing SQL statements.
  • 2+ years of demonstrated prior experience in a QA project leadership role.
  • Ability to script automated tests as opposed to only using record/playback functionality.
  • Experience testing web & API services
  • Thorough understanding of the following types of testing: Functional, Usability, Load, Stress, Integration, Data validation, Performance, Automated testing, and Regression
  • Possess strong organizational and time management skills.
  • Possess strong communication & decision-making skills.

Bonus Experience:

  • Experience with Telecommunications
  • Experience with VoIP Technology
  • Ability to work independently and self-manage projects.
  • 3+ years of programming or scripting experience
  • DevOps experience
  • CI/CD experience
  • Experience with call server technologies
  • Cloud experience, AWS preferred.

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