Continuous Improvement Manager-Hybrid-Quezon City-Up to 90k

2 weeks ago

Quezon City, National Capital Region, Philippines weSource Management Consultancy Firm Full time

We are urgently hiring for Continuous Improvement Manager for our client in Quezon City

Salary up 00k

Set up is hybrid (2-3 times a week on site)

DUTIES & RESPONSIBILITIES:

Performance Management:

  • Drive Improvement projects/activities across the vertical
  • Redesign process to suit the improvement plan
  • Work closely with operations team to collect data and assess the current situation
  • Network with other experts to exchange learnings and good practices both internally and externally
  • Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
  • Interact with Clients for understanding Key Business Priorities and Opportunity

Identification

  • Provide Innovative leadership driving quality and performance
  • Direct the identification of gaps and improvement in the various processes
  • Ensure the use of problem solving and root cause analysis where necessary
  • Deploy Lean Six Sigma framework to improve Process performance
  • Lead VSM and Problem solving workouts with the aligned businesses
  • Monitor and Audit the deployed processes for effectiveness and efficiency
  • Responsible for generating business impact for the client using the CI methodologies and frameworks

People Management:

  • Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
  • Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
  • Develops and trains analysts through coaching, providing work guidance and motivation.
  • Also includes counseling for disciplinary actions.
  • Communicates account overall process improvement performance to Business Heads.

Process Improvement:

  • Provides continuous improvement of processes and systems.
  • Conducts process improvement plan and quality communication with the client handled, operations and training management.
  • Technical:
  • Designs and implements reports to establish patterns and trends of quality issues as they may arise.
  • Able to provide quantifiable data to all quality judgments that are made.
  • Conducts Lean Six Sigma Trainings and Certification Programs

Others:

  • Perform tasks assigned by his/her immediate Head.
  • General Safety and Security
  • Protects the organizations assets by upholding the principles of the Quality Information
  • Security Management System (QISMS).
  • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.
  • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance
  • Portability and Accountability
  • Act of 1996 (HIPAA) For Healthcare Accounts

COMPETENCY REQUIREMENTS:

  • With Moderate Competency Level in ff.:
  • Communication Skills (Spoken)
  • Communication Skills (Written)
  • Customer Service Orientation
  • Computer Literacy
  • Job Knowledge
  • Sense of Urgency
  • Passion for Excellence
  • Working in Teams/Interpersonal Skills
  • Work Organization
  • Drive for Results/Execution
  • Thriving in Change
  • Expertise/Analytical Skills
  • Product Knowledge
  • Typing Skills
  • Problem Solving
  • Training Needs Analysis
  • Process Improvement
  • Performance Management
  • Discipline Management
  • Change Management
  • Project Management
  • With Expert Competency Level in ff.:
  • Expertise/Analytical Skills
  • OTHER REQUIREMENTS:
  • Reports to:
  • Senior Business Excellence Manager
  • Supervises:
  • Continuous Improvement Lead and Analysts
  • Essential Qualifications:
  • Preferably any 4-yr College Degree and/or equivalent experience, 1-2 years call center
  • experience and call monitoring.
  • At least 5 year(s) of working experience in the related field is required for this position
  • Preferably Assistant Manager / Managers specializing in Quality & Process improvement
  • role or equivalent
  • Six Sigma Black Belt Certified preferred
  • Knowledge on Quality/Stat tools and Six Sigma Methodology
  • Experience in using Minitab, Text Analytics, Speech Analytics
  • Experience in Project Management
  • Proficiency in using MS Excel and PowerPoint required
  • Good presentation and facilitation skills
  • Good analytical and problem solving skills

Work environment:

The work environment is professional, office. Business casual attire.

Work at Home:

  • Ability to create and follow business plans
  • Time management skills
  • Be reliable and responsible
  • Organizational skills
  • Willingness to seek help and ask questions
  • Adaptability and Flexibility
  • Self-Motivated
  • Technically proficient
  • Ability to work independently
  • Proactive
  • Ability to work as part of a virtual team
  • Strong written and verbal communication skills
  • Reliable home office equipment and internet connectivity
  • Excellent problem solving skills
  • Ability to work with little supervision
  • Strong work ethic; Integrity
  • Physical demands:
  • May require weekend or evening work

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