Senior IT Operations Analyst

2 weeks ago


Pasig, National Capital Region, Philippines Anthesis Inc. Full time

Networks & Systems Administration (Information & Communication Technology)

Anthesis' infrastructure is global, it is cloud-only and heavily Microsoft-focused (365 & AAD). Anthesis is expanding rapidly and IT support for more regions is being brought in-house.

KEY RESPONSIBILITIES

  • Respond to and resolve complex ServiceDesk tickets requiring excellent problem-solving skills to support Anthesis colleagues, escalating where needed to ensure resolution with relevant experts within or outside the IT Team.
  • Participate in a variety of IT Projects to deliver new technical solutions and migrations to Anthesis.
  • Identify and remediate gaps in documentation, to share information across the IT Team.
  • Perform root cause analysis of incidents when appropriate.
  • Take initiative for ongoing for continual improvement of the service provided.

REQUIREMENTS - WHAT YOU NEED TO QUALIFY

Required:

  • 5 years' experience supporting Microsoft cloud services (Microsoft 365, Azure)
  • Experience supporting hardware (laptops, tablets, smartphones)
  • Experience supporting software (Windows 10, MacOS, Android, iOS)
  • Good standard of computer literacy
  • Experience with Microsoft Endpoint Management (Intune)
  • Experience with Azure Virtual Desktop
  • MacOS support experience
  • Experience with Oracle NetSuite
  • Experience with HubSpot
  • Scripting experience (preferably PowerShell)
  • Proficiency in Spanish language, to be able to liaise with Spanish-speaking counterparts
  • Any of these certifications:
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified: Security Operations Analyst Associate
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Information Technology Analyst?

How many years' experience do you have as an Information Technology Operations Analyst?

Anthesis Inc.

Information & Communication Technology

Anthesis is the sustainability activator. We drive performance through sustainability.

Our activator model empowers multi-expert teams to design and deploy solutions that grow productive, resilient organisations, ecosystems, cities, communities and people.From strategy to implementation, we offer an unrivalled spread of services to help you achieve your goals. We take our name from the Greek word "anthesis", the lifecycle stage of a plant when it is most productive. Our Values The Anthesis Spirit drives us and differentiates us. It defines who we are and how we do things. It acts as our guide for culture, growth and development. Underpinned by the right culture and values, it's our operating DNA.

We are committed to making sustainability happen, and to achieve this our growth is rooted in four distinct areas:

Personal Growth: We attract world leading behind values that make expertise convincing

Powered By Tech: We believe that technology has the power to amplify the impact of our expertise

Globally Connected: The world needs people and systems that deliver expertise where it matters locally and globally

Delivery & Implementation: Our Activator mindset drives us towards transformational impact and delivery.

Proud to be a B Corp

Since our inception, Anthesis has been a force for good. We recognise the balance between purpose and profit. Becoming a B Corp was a natural decision, and we're proud to showcase our sustainability credentials and demonstrate responsible attitudes towards our employees, clients, suppliers, local communities and the environment.

Anthesis is the sustainability activator. We drive performance through sustainability.

Our activator model empowers multi-expert teams to design and deploy solutions that grow productive, resilient organisations, ecosystems, cities, communities and people.From strategy to implementation, we offer an unrivalled spread of services to help you achieve your goals. We take our name from the Greek word "anthesis", the lifecycle stage of a plant when it is most productive. Our Values The Anthesis Spirit drives us and differentiates us. It defines who we are and how we do things. It acts as our guide for culture, growth and development. Underpinned by the right culture and values, it's our operating DNA.

We are committed to making sustainability happen, and to achieve this our growth is rooted in four distinct areas:

Personal Growth: We attract world leading behind values that make expertise convincing

Powered By Tech: We believe that technology has the power to amplify the impact of our expertise

Globally Connected: The world needs people and systems that deliver expertise where it matters locally and globally

Delivery & Implementation: Our Activator mindset drives us towards transformational impact and delivery.

Proud to be a B Corp

Since our inception, Anthesis has been a force for good. We recognise the balance between purpose and profit. Becoming a B Corp was a natural decision, and we're proud to showcase our sustainability credentials and demonstrate responsible attitudes towards our employees, clients, suppliers, local communities and the environment.

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