Restaurant Operations Manager

2 weeks ago

Pasig, National Capital Region, Philippines TINRMT WFM&HR Consultancy Full time

Job Title: Restaurant Operations Manager

Job Type: Full-time

About Us:

The Farmassist is a pioneering all-vegan restaurant nestled in the vibrant community of Makati. Dedicated to promoting a sustainable and cruelty-free lifestyle, we take pride in crafting a diverse menu using locally sourced, plant-based ingredients. Our mission is to provide a unique and delightful culinary experience that aligns with ethical and environmentally conscious dining. Join us in redefining the future of food

Job Description:

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you'll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you'll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements:

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software, like OpenTable and PeachWorks
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plu

If you are passionate about crafting exquisite plant-based dishes, dedicated to sustainability, and excited about leading the charge in plant-based gastronomy, we invite you to apply for the position of Restaurant Operations Manager at the Farmmassist. Join us in creating a positive impact on the culinary world and inspiring a compassionate approach to dining.

Your application will include the following questions:

How many years' experience do you have as a Restaurant Operations Manager?

Do you have customer service experience?

Are you willing to undergo a pre-employment background check?

Are you available to work public holidays?

TINRMT WFM&HR Consultancy

Services

Mission:

Our aim is to support Freelancers, Professionals and Business towards their goal to Success.

Vision:

We are a one stop shop for your Workforce Management, Human Resources and Recruitment needs.

Mission:

Our aim is to support Freelancers, Professionals and Business towards their goal to Success.

Vision:

We are a one stop shop for your Workforce Management, Human Resources and Recruitment needs.

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