Global Expert Team Analyst

2 weeks ago


Taguig, National Capital Region, Philippines 1074 Amadeus Marketing Philippines Inc. Full time

Global Expert Team Analyst page is loaded

Global Expert Team Analyst Apply locations Taguig, Metro Manila time type Full time posted on Posted 2 Days Ago job requisition id R20250

Job Title

Global Expert Team Analyst

Qualifications

  • Bachelor's degree holder
  • Has experience in handling functional and technical incidents and requests
  • Has experience in handling customers questions and concerns
  • Has experience in investigating and recovering of incidents
  • Strong customer service, problem solving and analytical skills.
  • Technical understanding of the travel industry
  • Preferably with experience on Amadeus Products
  • Amenable to work on a Hybrid Work Setup

Scope:

  • Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.
  • Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
  • Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
  • May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business
  • Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
  • Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
  • Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.
  • Provide Amadeus customers with updates on the status of critical problems.
  • Suggest improvements to Knowledge Solutions database.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

About Us
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