Operations Manager

2 weeks ago


Cebu City, Central Visayas, Philippines TGS BPO Incorporated Full time

Account & Relationship Management (Sales)

We are seeking an experienced and highly motivated Operations Manager to join our client, a leading insurance company. The ideal candidate will have a strong background in managing sales and accounts teams, overseeing renewal policy administration, and ensuring compliance with US insurance enrollment and renewal policies. This role is critical to the company's operational success and involves significant leadership responsibilities.

Key Responsibilities:

Lead and achieve the top three performance objectives within the first year, including driving sales team performance, enhancing account management processes, and improving renewal policy administration.

Implement strategic initiatives to optimize operational efficiency and effectiveness.

Address immediate challenges related to sales and account management, ensuring seamless renewal policy administration.

Develop and execute problem-solving strategies that align with company goals and improve overall operational performance.

Regularly interact with key stakeholders, including senior management, clients, and cross-functional departments.

Manage, mentor, and develop the sales and accounts team, fostering a collaborative and high-performing work environment.

Oversee the size and composition of the sales and accounts team, ensuring effective team dynamics and performance.

Embody the company's culture and values, serving as a role model for the team.

Define success in the role beyond traditional performance metrics, focusing on team management, employee development, and high standards in renewal policy administration.

Ensure strict adherence to US insurance enrollment and renewal policies, maintaining compliance with all relevant regulations.

Demonstrate expertise in the tools, software, and methodologies essential for managing insurance operations effectively.

Qualifications:

Proven experience in managing sales and accounts teams within the insurance industry.

Strong background in renewal policy administration and operational management.

In-depth knowledge of US insurance enrollment and renewal policies, with a demonstrated ability to ensure compliance.

Excellent leadership, communication, and problem-solving skills.

Proficiency in relevant tools and software used in insurance operations.

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Strategic thinker with a focus on long-term operational improvement.

Collaborative and team-oriented, with a commitment to fostering a positive work environment.

Detail-oriented with strong analytical skills.

Adaptable and resilient, capable of navigating and leading through change.

Salary: Between 100k to 200k per month

Work Setup: WFH

Start Date: Asap

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