Junior IT Project Manager Can start ASAP
2 weeks ago
Help Desk & IT Support (Information & Communication Technology)
- A bachelor's degree in Computer Science, Information Technology, related field, or equivalent practical experience
- At least 2 years of related experience
- Experience with Broadcom products and services
- Certifications in relevant technologies (e.g., Cisco, Microsoft, Linux)
- Proven experience in technical support, IT, or a related field, with a strong understanding of software, hardware, and networking principles
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues
- Strong verbal and written communication skills, with the ability to convey complex information clearly and empathetically to non-technical stakeholders
- A customer-first mindset committed to delivering high-quality support and ensuring customer satisfaction
- Ability to collaborate effectively with team members and other departments to achieve common goals
- Flexibility to handle varying workloads and pressures, with the capacity to adapt to changing priorities and customer needs
- This position may require after-hours support and participation in a follow-the-sun support model to provide global coverage
Responsibilities:
- Engage with customers through calls and digital communication to understand and address their technical issues, maintaining a customer-centric approach
- Follow the structured troubleshooting methodology, which includes problem identification, knowledge search, cause determination, solution identification, solution provision, and closure
- Efficiently manage customer cases from initiation to resolution, ensuring clear documentation and communication
- Contribute to the knowledge base by documenting solutions and sharing insights with peers to enhance the collective expertise
- Commit to ongoing learning and development to maintain and grow technical expertise, product knowledge, and support skills
- Work closely with team members and other departments, including Sustaining Engineering, to resolve customer issues effective
Manpower Outsourcing Services, Inc. (MOSI), helps companies increase business flexibility, agility, cost effectiveness and competitive advantage. Manpower Philippines offers a wide range of expert services including contract and project recruitment, assessment and selection, training, HR services, business process outsourcing, and recruitment outsourcing.
Prime Manpower Resources Development, Inc. (Prime Manpower), a licensee of ManpowerGroup, through its Permanent Staffing and Executive Search teams, provides total recruitment solutions to clients all over the country.
Manpower Outsourcing Services, Inc. (MOSI), helps companies increase business flexibility, agility, cost effectiveness and competitive advantage. Manpower Philippines offers a wide range of expert services including contract and project recruitment, assessment and selection, training, HR services, business process outsourcing, and recruitment outsourcing.
Prime Manpower Resources Development, Inc. (Prime Manpower), a licensee of ManpowerGroup, through its Permanent Staffing and Executive Search teams, provides total recruitment solutions to clients all over the country.
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