Social Media Community Manager

2 weeks ago


Makati City, National Capital Region, Philippines Booth & Partners Full time

Social Media Community Manager

● Unique position with a rapidly expanding media, digital & content production agency

● Work on iconic and high profile Property and Retail client, with an Australian community focus

JOB TYPE: Full time. Monday to Friday, 9am to 5:30pm Melbourne Time (AEST/AEDT).

ABOUT THE ROLE
Hotglue is one of the most exciting and fastest growing media, digital & content production agencies in Australia. A significant part of our success is based on the people and progressive culture that we are looking to foster within our work environment. We seek to be an employer of choice for outstanding candidates, and we want you to be part of that story.

This role requires a Social Media Community Manager to join our team of Account Directors, Strategists, Executives and Content Producers to assist in the day to day running of our client's accounts. An initial 3 month probationary period will apply to this role.

MAIN DUTIES/RESPONSIBILITIES:

DAY TO DAY RESPONSIBILITIES INCLUDE:

● Engaging with the Australian social communities of our client in the retail sector

● Building and implementing moderation strategies

● Liaising with client stakeholders to manage cases and ensuring any escalation processes are adhered to in a timely manner

● Daily moderation using industry standard tools & reporting interfaces

● Working with our social media executives to extract data and analysis for use within regular client reports

● Competitive & segment analysis

MANAGEMENT

● Continuous and open communication with the Community Engagement Manager on daily community management activities and best practice responses.

CULTURE

● Share in the hotglue social media team culture - through sharing your learnings, challenges and wins with the team.

● Contribute within team WIPs.

● Uphold our "one team, one dream" policy - with a helpful and positive outlook

MISSION

We believe storytelling is the most powerful tool on the planet, and our mission is to use it to develop, execute and distribute the most effective & inspirational communication campaigns that generate positive business outcomes for our client partners.

VISION

Our vision is to be Australia's best independent full-service communications agency; where our people, products, processes and culture are considered market-leading. Our results will be visible through our client retention, employee engagement, creative solutions and continued business growth. We are a natural extension of our clients business and integral for their continued success. We are "the glue that binds it all together".

VALUES

Relationship first, then great work
We are trusted business advisors. Our client partners entrust us with their investment, business, communication and livelihoods. The unbreakable relationships we foster with our client partners, colleagues and suppliers will always encourage, challenge and facilitate great work. We are 100% accountable, transparent, trustworthy and reliable to deliver on point and on time.
Think rigorouslyWe care about the details and we make time to truly understand our client's business and challenges to facilitate effective solutions and great work. It is important to remember that 50% of communication is listening
We celebrate successOur client's success is our success, and we will always recognise and celebrate great work and positive business outcomes.
We use technology for a real purpose
We will only use industry-leading tools to provide the most insightful, effective and efficient results for our clients.
We know a lot, but we don't know everything|
We will always be learning, challenging the norm and striving for continuous improvement.
Optimism
Our glass is always half full, our positive culture and outlook will be infectious. Maintain the vibe :)
Work & life can co-exist
We work hard, but we'll never let it get in the way of life, health & family. Take care of yourself and you don't have to make yourself unhappy to be successful. As the saying goes, "work to live, don't live to work".

Requirements

EXPERIENCE:

● Education in a relevant PR, Journalism, or media field, with exposure to social media procedures and practices

● 2-3 years experience in a relevant field

● Strong written communication skills and a highly tuned level of attention to detail

● Ability to adapt language and tone to engage and inspire local Australian audiences across a multitude of properties and different platforms

● Knowledge of current social platforms (Facebook, Instagram, TikTok, etc.) and a willingness to learn new platforms, technologies and techniques as required

● A knowledge of, and interest in, the retail sector will be well regarded

● A love and passion for all things digital

BenefitsPackage C

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