Associate

2 weeks ago


Cebu City, Central Visayas, Philippines Wipro Technologies Full time

Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization

Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.

  • Must be willing to work within US Office Hours (EST to PST) - in shifting schedules
  • Must be willing to work onsite (Gagfa Building, Cebu City)
  • Must be willing to work on select weekends / client holidays as may be required by the business
  • Computer literate (MS Programs mainly)
  • Trainable / has experience in customer service
  • Good communication skills
  • Mathematical ability
  • Good analytical skills
  • Typing speed of min 30 wpm with 90% accuracy

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