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Associate
2 weeks ago
Responsible to respond to inbound inquiries from providers and members on Eligibility and Benefits (medical and behavioral health), Claims Inquiry , Provider Inquiry pre-authorization
Answer calls coming from potential and enrolled members of a US healthcare insurance company. These calls are mainly on customer service - providing formation, requesting for help, following up on a previous concern, exploring new plans, cancelling existing plans, filing for appeals and/or grievances.
- Must be willing to work within US Office Hours (EST to PST) - in shifting schedules
- Must be willing to work onsite (Gagfa Building, Cebu City)
- Must be willing to work on select weekends / client holidays as may be required by the business
- Computer literate (MS Programs mainly)
- Trainable / has experience in customer service
- Good communication skills
- Mathematical ability
- Good analytical skills
- Typing speed of min 30 wpm with 90% accuracy
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Business Development Associate
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Instructor Associate Manager
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Instructor Associate Manager
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Instructor Associate Manager
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HR Associate
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Instructor Associate Manager
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Associate Director
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Hotel Accounting Associate
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Merchant Sales Associate
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Sales Associate
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Customer Service Associates
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Senior Associate, Strategy
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