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Resource Planning Coordinator
2 weeks ago
About the Role
This Resource Planning Coordinator is responsible for monitoring and optimizing the created planning through Autonomous Scheduler, allocating Tasks that are not automatically scheduled like Periods of Unavailability.
This role will be assigned the following responsibilities:
- Ensure availability of manpower by planning or monitoring indirect activities and holiday planning.
- Monitor the automated planning for the field.
- Ensure that requests for service are planned/scheduled in order to meet customer service level agreements.
- Work with the field to ensure resources are allocated to accommodate field operational needs.
- Carry out call dispatch and book off when required and correct mistakes in visit reporting, ensuring the integrity of the data.
- Verify system allocations to ensure practicality and efficiency, liaising with Field Engineers and Managers where necessary.
- Monitor work to outside suppliers and TPM (Third Party Maintenance) organizations.
- Escalate problem calls, missed SLAs, or reporting issues as defined in the procedures.
- Identify problem trends and escalate where required.
- Inform the customer, when appropriate and requested, regarding the status of the request.
- Carry out system housekeeping ensuring that all jobs and engineers are correctly allocated.
Customer Service background
Experience in supporting and assisting customers and colleagues via phone, Skype, and email. High level of accuracy, superior attention to detail, and a strong work ethic. Excellent time management and prioritization skills. Ability to work independently.
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