Fraud Recovery Officer

Compliance & Risk (Banking & Financial Services)

Business Unit: Operations Control Group / Fraud Management Division

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Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach

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Role Exposure:

• Develop an in-depth understanding on the fraud management in the banking and financial institution
• Work on challenging and impactful projects that contribute to the Bank's growth and success
• Participate in cross-functional teamwork, fostering collaboration and creativity, and receive personalized career coaching and mentoring to chart your professional growth path
• Enjoy competitive perks and benefits that reward your hard work and dedication

Job Summary:

The Fraud Recovery Officer (FRO) shall assist the Fraud Recovery Department Head in managing fraud losses and maximizing the Bank's recovery effort thru timely filing of chargebacks of fraud-related disputes/complaints in accordance with the Rules and Regulations of MasterCard or other regulatory bodies.

Specific Duties & Responsibilities

• Validates cardholder's fraud dispute claims.
• Assigns appropriate chargeback reason code based on case analysis and the documents provided.
• Processes Chargeback and invoice retrieval request.
• Monitors all incoming representations from merchants.
• Endorses credit adjustment to client's account for successful chargeback.
• Coordinates with other units, BancNet, local banks, MasterCard, billers, merchants, etc. on fraud recovery related matters.
• Performs outbound calls to other banks, acquirers, government or law enforcement agencies for possible mousetrap operation.
• Prepares and timely submits monthly reports.
• Manages inquiries of other units pertaining to Mastercard Debit Chargeback.
• Responds in a timely and professional manner to all, inquiries and request in connection with fraud dispute/complaint of a customer.
• Performs other duties as assigned.

Job Qualifications:

• Graduate of Business course or related courses
• Must have knowledge with Banking products and services
• Experience with Fraud processes is a plus
• Should be familiar with Visa/MasterCard chargeback and recovery process especially on fraud cases.
• Good organizational and communication
• Must have good analytical skills
• Must be willing to extend hours or report to work when required by the Business.

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Position Title: Fraud Strategies and Analytics Officer

Role Exposure:

• Develop an in-depth understanding on the fraud management in the banking and financial institution
• Work on challenging and impactful projects that contribute to the Bank's growth and success
• Participate in cross-functional teamwork, fostering collaboration and creativity, and receive personalized career coaching and mentoring to chart your professional growth path
• Enjoy competitive perks and benefits that reward your hard work and dedication

Job Summary:

The Fraud Strategies and Analytics Officer (FSAO) shall assist the Fraud Strategies and Analytics Department (FSAD) Head in managing parameters of the transaction and alerts.

The FSAO shall also responsible for report preparation and generation for Business use.

Specific Duties & Responsibilities

• Assists the FSAD Head in the formulation, validation and implementation of fraud monitoring rules and parameters based on conducted fraud trend analysis and studies.
• Conducts periodic review and evaluation of rule performance to ensure that there is a balance between False Positive Ratio and Detection Rate.
• Performs testing and maintenance of fraud rules and parameters in the fraud monitoring system.
• Monitors availability of daily fraud alerts and program errors are addressed in a timely manner.
• Performs Point of compromise and accounts impacted identification using available analytics tools.
• Employ the use of statistical techniques as means preparing and analyzing fraud reports and trends.
• Prepares and generates accurately and timely report requirements for the Business.
• Performs other duties as assigned.
• Generate accurate and timely reports.
• Generate accurate data mining for trend analysis.
• Identify common points of compromise accurately and timely.
• Create and enhance rule to improve detection rate.

Job Qualifications:

• Bachelor's Degree in Mathematics, Statistics, Computer Science, Data Science, Business Analytics or other related fields.
• Preferably with experience in SAS, Fraud Management System and/or other statistical tools.
• Preferably with knowledge of Banking products.
• Must be creative and with good analytical skills.
• Experience with fraud cases is a plus.
• Strong problem solving skills to address issues and identify mitigated actions.
• Strong Interpersonal skills. Good oral and written communications skills.
• Knowledge in basic computer software applications specifically Microsoft Office Application (Word, Excel, Powerpoint, Outlook).

Be part of a leading financial institution

Metrobank is the country's premiere universal bank with the largest consolidated network of over 2,200 automated teller machines nationwide, more than 900 domestic and 30 foreign branches, subsidiaries and affiliates. A recognized leader in the country's banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.

Experience a fruitful and rewarding career

The driving force of Metrobank's success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.

Learn from trusted professionals

Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

Be part of a leading financial institution

Metrobank is the country's premiere universal bank with the largest consolidated network of over 2,200 automated teller machines nationwide, more than 900 domestic and 30 foreign branches, subsidiaries and affiliates. A recognized leader in the country's banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.

Experience a fruitful and rewarding career

The driving force of Metrobank's success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.

Learn from trusted professionals

Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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