Customer Service Representative
2 weeks ago
Duties and Responsibilities:
- Provide Exceptional Support: Delight our customers with timely and accurate
assistance via phone, email, and chat channels, enabling them to harness the full power of the client's suite of products.
- Technical Troubleshooting: Dive into technical issues head-on, guiding customers toward effective solutions that streamline their booking management processes and boost profitability.
- Feedback Loop: Document customer interactions, gather valuable feedback and collaborate closely with our product development team to continuously refine and enhance our software solutions.
- Cross-functional collaboration: Work hand-in-hand with various teams to address customer needs comprehensively, ensuring a seamless user experience across the board.
- Product Education: Be the go-to resource for educating customers on new
Minimum Qualifications
- Bachelor's degree in Information Technology, Business, Hospitality Management, or related fields is preferred.
- Demonstrate a keen interest in technology and software solutions, particularly
- Possess excellent communication skills with a customer-centric approach,
- Familiarity with CRM systems, help desk software, or similar technologies is a
- Ability to analyze complex problems and provide clear, concise solutions that
- Ability to work independently and collaborate effectively with cross-functional
- MUST speak English fluently. Additional Languages are a HUGE plus
- Must be comfortable working on camera with virtual teleconferencing tools.
- Recognize upsell and cross-sell opportunities, present and offer products from
- Amenable to reporting onsite and willing to work different shifts as needed to
Salary Range: 25k to 40k.
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