Customer Service Representative

2 weeks ago


Makati City, National Capital Region, Philippines Find Human Resources Philippines Inc. Full time
Customer Service Representative (Rolling Intake)

NCR

Opportunity Expired

We are urgently hiring Call Center Associates/Agents

Fresh graduates with 6 months of BPO experience are encouraged to apply
Free coaching and a high pass rate

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Paid Training
  • 20% Night Differential
  • HMO on Day 1 with free Dependents
  • Leave Credits
  • 13th-month pay with benefits

Qualifications:

  • At least 18 years old
  • At least HS / SHS Graduate
  • Ability to speak and understand English
  • Minimum 6 months of BPO Experience

Sites:

  • EDSA Greenfield
  • Silver City
Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.

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