Customer Service Specialist
2 weeks ago
Job DescriptionResponsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries
Required Skills:
- Completed at least 2 years in College or High School Graduate with 1 year customer-interfacing work experience.
- Must be willing to work in an environment that requires 100% phone-based customer interaction.
- Proficient computer skills with the ability to learn new software.
- Excellent communication skills including active listening.
- A positive attitude and the ability to build relationships with clients.
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