Clinical Ops Director

2 weeks ago

Taguig, National Capital Region, Philippines UST Full time
  • Manage activities of a department including, but not limited to, planning, problem solving, staff development, and communication related to accounts assigned and project management
  • Manage relationship with client
  • Review and analysis of periodic reports and metrics
  • Executes function/area objectives that support continuous improvement and Evaluation of operational practices and procedures
  • Support internal audits, ensuring compliance parameters are met
  • Responsible for special projects and resolution of issues
  • Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation/ modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
  • Responsible for managing attrition and building retention strategies
  • Provide regular performance feedback and giving frequent formal and informal coaching sessions
  • Provide support to quality initiatives targeted towards process improvements
  • Accountable for daily/weekly performance updates to key stakeholders
  • Provide effective and efficient solutions to complex business problems.
  • Provide direction to staff, ensure resolution of problems; sets priorities
  • Provide high level oversight and leadership.
  • Responsible for balancing workload to optimize the effectiveness of the department.
  • Work with Finance and Operations on monthly invoicing tasks

DIRECTION EXERCISED:

Responsibilities include, but are not limited to, effectively interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems; supporting and encouraging the engagement process. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

QUALIFICATIONS:

EDUCATION:

  • Bachelor's Degree holder preferably in the field of Nursing, Healthcare or Allied Medical Profession

EXPERIENCE:

  • Should have overall 10+ years with a minimum of 3 years in the role of Manager/ Deputy Manager in a BPO setting with Utilization Management experience
  • Should have the ability to effectively handle large teams in a fast-moving business environment
  • Should have the ability to supervise and manage a team of frontline supervisors
  • Should have knowledge of organizational structure, workflow, operating procedures, and transition management

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

  • Proficient knowledge on Utilization Management
  • Strong proficiency in Windows OS and Microsoft Office applications
  • Should possess the skill to examine and re-engineer operations and procedures
  • Ability to develop comprehensive planning and project management
  • Should be able to work in a fast-paced environment with multiple transitions in progress
  • Ability to work under general direction and work effectively in a team environment
  • Excellent analytical, organizational, planning, verbal, and written communication skills
  • Ability to work with and empower others on a collaborative basis to ensure success of unit team
  • Ability to effectively present budgetary and/or cost information and respond to questions as appropriate
  • Ability to establish workflows, manage multiple projects, and meet necessary deadlines
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