BPO Trainer

Role Functions:

• Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.
• Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
• Effectively facilitate learning using wide variety of delivery methods appropriate to the audience/situation, including: instructor-led-training, workshops, job aids, net meetings and e-learning.
• Provide post-training support, follow up and coaching to frontline employees and team members.
• Perform other tasks that may be required by operations and clients.
• Creation and/or Revision or enhancement of training modules specific to the account.
• Creation and Facilitate training programs that will enhance agent's skills and knowledge about the project.
• Sends daily/weekly/monthly report in regards to training activity.
• Study, Track, and Analyze day progress of new hires and recommend/suggestion action plans based on data gathered.
• Create, Facilitate and Conduct Knowledge Checks on a regular basis to assess agent's knowledge of the product and processes

• Preferably College degree but Non-Bachelors are welcome to apply and be processed.
• Has background in Inbound, Outbound, and Non-Voice Services (knowledge on all lines of businesses is a plus)
• Has background in Sales Campaign/Account is a plus.
• Excellent oral and written communication skills at all levels of the organization with minimal supervision.
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word.
• Team Player and ability to manage team of trainers.
• Has good attendance records.
• Ability to impose Self-Direction.
• Can Work under minimal supervision.
• Amenable to work onsite, Ortigas, Pasig City and Gilmore, Quezon City.
• Amenable to work on a shifting schedule, weekends and holidays.

AtTranscosmos, our mission is to leverage customer insights to always be client's most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.

Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role